Operations & Customer Service Manager

SOLTEM FOODS PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

SOLTEM FOODS PTE. LTD. in Singapore seeks an Operations and Customer Service Manager to drive sales growth and enhance customer satisfaction by acquiring new customers, refining processes, and coordinating across departments to ensure quality and efficiency.

The role entails developing SOPs, managing social media, ordering processes, quality control, inventory, and cost control, while collaborating with all teams to maintain consistent service. Reports support decisions and performance tracking.

Responsibilities

• Identify and engage new customers to increase sales and enhance customer satisfaction
• Develop, implement, and maintain operational systems and SOPs including social media management, advertising, ordering processes, quality control, inventory management, and cost control
• Collaborate with all departments to ensure consistent quality and operational efficiency
• Prepare and deliver timely reports to support decision-making and performance tracking

Job description

Job Summary

Operations and Customer Service Manager responsible for driving sales growth and customer satisfaction by acquiring new customers, enhancing operational systems, and collaborating across departments to ensure quality and efficiency.

Responsibilities

• Identify and engage new customers to increase sales and enhance customer satisfaction


• Develop, implement, and maintain operational systems and SOPs including social media management, advertising, ordering processes, quality control, inventory management, and cost control


• Collaborate with all departments to ensure consistent quality and operational efficiency


• Prepare and deliver timely reports to support decision-making and performance tracking