OPERATIONS MANAGER

raffles employment pte. ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

raffles employment pte. ltd. in Singapore is seeking an experienced Operations Manager to oversee daily branch activities, ensure timely, budget-conscious operations, and drive process improvements across departments.

You will coordinate staffing, manage vendor relationships, and enforce quality assurance protocols while delegating tasks effectively to maintain high service levels. This role demands strong budgeting, people leadership, and negotiation skills to optimise internal capacity and

Qualifications

• Two or more years of proven success in an operations management role.
• Strong skills in budget development and oversight.
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service.
• Proficiency in conflict management and business negotiation processes.
• Knowledge of business productivity software and an aptitude for learning new applications.

Responsibilities

• Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company
• Develop, implement, and maintain quality assurance protocols
• Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity
• Ensure that operational activities remain on time and within budget
• Track staffing requirements, hiring new employees as needed
• Oversee accounts payable and accounts receivable departments

Skills

Budget development

Delegation

Conflict management

Business negotiation

Productivity software

Job description

Objectives of this role

• Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company
• Develop, implement, and maintain quality assurance protocols
• Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity
• Ensure that operational activities remain on time and within budget
• Track staffing requirements, hiring new employees as needed
• Oversee accounts payable and accounts receivable departments

Required skills and qualifications

• Two or more years of proven success in an operations management role
• Strong skills in budget development and oversight
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
• Proficiency in conflict management and business negotiation processes
• Knowledge of business productivity software and an aptitude for learning new applications