CUSTOMER SERVICE MANAGER

57 employment agency pte. ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

57 employment agency pte. ltd. in Singapore seeks a Senior Customer Service Manager to oversee daily operations, drive a reliable loyalty program, and set performance goals for the team.

You will hire and train agents, manage the department budget, and report on KPIs. Qualifications include a bachelor's degree in business administration, at least five years in customer service, proficiency in Microsoft Office, and SaaS exposure.

Qualifications

• Bachelor's degree in business administration or related field.
• Five years of experience in customer service.
• Proficiency in Microsoft Office Suite.
• SaaS experience preferred.
• Highly organized and detail-oriented.
• Demonstrated ability in project management.

Responsibilities

• Supervising the daily operations of the customer service department.
• Creating a reliable customer loyalty program.
• Setting customer service goals for team members and helping them reach those goals.
• Interacting with customers and handling customer queries and complaints in a timely manner.
• Maintaining relationships with profitable customers.
• Making weekly and monthly reports and surveys.
• Staying current on the latest industry trends and techniques.
• Hiring and training new customer service agents.
• Managing the approved budget of the customer service department.
• Staying informed on the latest industry techniques and methods.

Skills

Leadership

Customer Service

Project Management

MS Office

SaaS Experience

Education

Bachelor's degree in Business Administration

Job description

Responsibilities

• Supervising the daily operations of the customer service department
• Creating a reliable customer loyalty program
• Setting customer service goals for team members and helping them reach those goals
• Interacting with customers and handling customer queries and complaints in a timely manner
• Maintaining relationships with profitable customers
• Making weekly and monthly reports and surveys
• Staying current on the latest industry trends and techniques
• Hiring and training new customer service agents.
• Managing the approved budget of the customer service department.
• Staying informed on the latest industry techniques and methods.

Qualifications:

• A bachelor's degree in business administration or a related field
• Five years of experience in customer service
• Proficiency in Microsoft Office Suite
• SaaS experience preferred
• Highly organized and detail-oriented
• Demonstrated ability in project management