Operations Coordinator (frequent travel)

Direct Search Global; Singapore; Presencial; SGD 48 000 - 72 000; Tempo integral

Resumo da oferta

Direct Search Global is seeking an organised Operations Coordinator to support daily marine and offshore service operations. You will coordinate service activities, schedule technicians, liaise with customers and vendors, and ensure timely execution of service jobs.

The role serves as a hub between customers, service engineers, suppliers, and internal teams to maintain smooth workflows and high customer satisfaction, while handling documentation and invoicing support.

Qualificações

• Diploma or equivalent qualification in Business Administration, Logistics, Engineering, Marine Studies.
• Experience in operations coordination or service coordination roles.
• Marine & Offshore industry experience is a plus.
• Strong organisational and time-management skills.
• Excellent communication and coordination with customers, vendors and internal teams.

Responsabilidades

• Coordinate and schedule daily service activities for marine/offshore equipment.
• Liaise with customers, shipowners, ship managers, shipyards and offshore operators for service attendance and schedules.
• Deploy service engineers and technicians to vessels, shipyards and offshore facilities.
• Prepare service quotations, work orders, service reports and job sheets.
• Monitor progress and follow up to ensure timely completion of assignments.
• Arrange procurement, delivery and availability of spare parts and tools.
• Coordinate with suppliers, subcontractors and logistics providers.
• Assist with vessel access, permits and safety documentation as needed.
• Maintain accurate records of service activities, equipment and requirements.
• Support invoicing and billing by verifying work and timesheets.

Conhecimentos

Time management

Communication

Coordination

Teamwork

Customer service orientation

Formação académica

Diploma or equivalent qualification in Business Administration, Logistics, Engineering, Marine Studies

Ferramentas

Microsoft Office

ERP systems

Service management software

Descrição da oferta de emprego

Job Description: Operations Coordinator - Marine & Offshore

Industry: Marine & Offshore

Department: Operations / Service

Job Summary

We are seeking a well-organised and proactive Operations Coordinator to support daily service operations within the Marine & Offshore industry. The successful candidate will coordinate service activities, schedule technicians, liaise with customers and vendors, and ensure the timely execution of service jobs and maintenance projects.

This role serves as the key coordination point between customers, service engineers, technicians, suppliers, and internal departments to ensure smooth operational workflows and a high level of customer satisfaction.

Key Responsibilities

• Coordinate and schedule daily service activities, including maintenance, troubleshooting, repair, inspection, and installation works for marine and offshore equipment.
• Liaise with customers, shipowners, ship managers, shipyards, and offshore operators to arrange service attendance, vessel visits, and job schedules.
• Coordinate the deployment of service engineers and technicians to vessels, shipyards, offshore facilities, and customer premises.
• Prepare service quotations, work orders, service reports, job sheets, and other operational documentation.
• Monitor job progress and follow up with internal teams and customers to ensure timely completion of service assignments.
• Arrange the procurement, delivery, and availability of spare parts, tools, and equipment required for service activities.
• Coordinate with suppliers, subcontractors, and logistics providers to support service operations.
• Assist with vessel access arrangements, work permits, safety documentation, and other site-entry requirements where applicable.
• Maintain accurate records of service activities, job status, equipment details, and customer requirements.
• Support invoicing and billing processes by verifying completed work, service reports, timesheets, and supporting documents.
• Handle customer enquiries and provide updates on service schedules, job progress, and delivery timelines.
• Identify and escalation operational issues, scheduling conflicts, and resource constraints to the relevant teams.
• Provide general administrative and operational support to the service and operations departments.

Requirements

• Diploma or equivalent qualification in Business Administration, Logistics, Engineering, Marine Studies, or a related discipline.
• Previous experience in operations coordination, service coordination, maintenance coordination, or a similar role.
• Experience in the Marine & Offshore industry, ship servicing, marine equipment, engineering services, or shipyard operations will be an advantage.
• Good organisational and time-management skills, with the ability to manage multiple service jobs simultaneously.
• Strong communication and coordination skills when dealing with customers, technicians, suppliers, and internal stakeholders.
• Proficient in Microsoft Office applications; experience with ERP systems or service management software is an advantage.
• Meticulous, responsive, and able to work effectively in a fast-paced operational environment.
• A proactive team player with a strong sense of responsibility and customer service orientation.

Key Competencies

• Service scheduling and resource coordination
• Customer and vendor relationship management
• Operational planning and follow-up
• Documentation and administrative support
• Problem-solving and time management
• Communication and teamwork