Operations Coordinator (long term travel)

Direct Search Global; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

Direct Search Global is seeking an organized Operations Coordinator to support daily service operations within the Marine & Offshore sector. You will coordinate service activities, schedule technicians, liaise with customers and vendors, and ensure timely execution of service jobs and maintenance projects.

This role acts as the focal point between customers, service engineers, technicians, suppliers, and internal departments to ensure smooth workflows and high customer satisfaction.

Qualifications

• Diploma or equivalent in a relevant discipline (Business Administration, Logistics, Engineering, Marine Studies).
• Experience in operations coordination, service coordination, maintenance coordination or similar roles.
• Experience in Marine & Offshore industry, ship servicing, marine equipment, or shipyard operations is a plus.

Responsibilities

• Coordinate and schedule daily service activities including maintenance, troubleshooting, repair, inspection, and installation works for marine/offshore equipment.
• Liaise with customers, shipowners, ship managers, shipyards and offshore operators to arrange service attendance and job schedules.
• Coordinate deployment of service engineers and technicians to vessels, shipyards, offshore facilities, and customer premises.
• Prepare service quotations, work orders, service reports, job sheets, and other operational documentation.
• Monitor job progress and follow up with internal teams and customers to ensure timely completion.

Skills

Organizational skills

Time-management

Communication

MS Office

ERP experience

Education

Diploma or equivalent in Business Administration/Logistics/Engineering/Marine Studies

Tools

Microsoft Office Suite

ERP systems

Job description

Job Description: Operations Coordinator – Marine & Offshore

Industry: Marine & Offshore
Department: Operations / Service

Job Summary

We are seeking a well-organised and proactive Operations Coordinator to support daily service operations within the Marine & Offshore industry. The successful candidate will coordinate service activities, schedule technicians, liaise with customers and vendors, and ensure the timely execution of service jobs and maintenance projects.

This role serves as the key coordination point between customers, service engineers, technicians, suppliers, and internal departments to ensure smooth operational workflows and a high level of customer satisfaction.

Key Responsibilities

• Coordinate and schedule daily service activities, including maintenance, troubleshooting, repair, inspection, and installation works for marine and offshore equipment.
• Liaise with customers, shipowners, ship managers, shipyards, and offshore operators to arrange service attendance, vessel visits, and job schedules.
• Coordinate the deployment of service engineers and technicians to vessels, shipyards, offshore facilities, and customer premises.
• Prepare service quotations, work orders, service reports, job sheets, and other operational documentation.
• Monitor job progress and follow up with internal teams and customers to ensure timely completion of service assignments.
• Arrange the procurement, delivery, and availability of spare parts, tools, and equipment required for service activities.
• Coordinate with suppliers, subcontractors, and logistics providers to support service operations.
• Assist with vessel access arrangements, work permits, safety documentation, and other site-entry requirements where applicable.
• Maintain accurate records of service activities, job status, equipment details, and customer requirements.
• Support invoicing and billing processes by verifying completed work, service reports, timesheets, and supporting documents.
• Handle customer enquiries and provide updates on service schedules, job progress, and delivery timelines.
• Identify and raise operational issues, scheduling conflicts, and resource constraints to the relevant teams.
• Provide general administrative and operational support to the service and operations departments.

Requirements

• Diploma or equivalent qualification in Business Administration, Logistics, Engineering, Marine Studies, or a related discipline.
• Previous experience in operations coordination, service coordination, maintenance coordination, or a similar role.
• Experience in the Marine & Offshore industry, ship servicing, marine equipment, engineering services, or shipyard operations will be an advantage.
• Good organisational and time-management skills, with the ability to manage multiple service jobs simultaneously.
• Strong communication and coordination skills when dealing with customers, technicians, suppliers, and internal stakeholders.
• Proficient in Microsoft Office applications; experience with ERP systems or service management software is an advantage.
• Meticulous, responsive, and able to work effectively in a fast-paced operational environment.
• A proactive team player with a strong sense of responsibility and customer service orientation.

Key Competencies

• Service scheduling and resource coordination
• Customer and vendor relationship management
• Operational planning and follow-up
• Documentation and administrative support
• Problem-solving and time management
• Communication and teamwork