Operations Associate / Assistant Associate

Ckse; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

Ckse is seeking an Operations Administrator to coordinate daily office and service operations in Singapore. You will oversee quality control, logistics, manpower deployment and scheduling to ensure contract standards are met.

You will attend site meetings, handle client inquiries, prepare reports, manage recruitment for the operations department and provide administrative support across teams. Strong communication and detail orientation are essential.

Qualifications

• Diploma or degree is preferred.
• Minimum 2 years of experience as an operations administrator or similar.
• Strong organizational and administrative skills.
• Excellent written and verbal communication.
• Detail-oriented with a results-driven approach.
• Proficient in Microsoft Office and data management software.
• Ability to multitask.

Responsibilities

• Able to communicate well/fast with client, floater and cleaner through various channels (phone calls, messages, emails, walk-ins).
• Ensure daily operations run smoothly including quality control and logistics.
• Deploy manpower and schedule operations to meet contract standards.
• Attend meetings and respond to customer feedback for expeditious closure.
• Maintain positive, professional client relations and handle inquiries/ complaints.
• Arrange floater/cleaner schedules and monitor cleaning standards.
• Manage maintenance of office/facility equipment and solutions.
• Provide administrative support to other departments or projects.
• Oversee recruitment for the operations department and ensure pipeline of staff.
• Maintain relationships with clients and ensure satisfaction.
• Attend site meetings with customers and prepare reports.
• Assist with ad hoc duties as needed.

Skills

Organizational skills

Communication skills

Attention to detail

Multitasking

Data management

Administrative support

Education

Diploma or degree preferred

Tools

Microsoft Office

Job description

Work Day - 6 days

Able to work shift (Anything arise, needed to coordinate with any Team members)

Responsibilities:

• Able to communicate well/fast with client, floater and cleaner through various channels (e.g phone calls, messages Chat / SMS, emails, walk-ins).
• Ensure daily operations run smoothly. Responsible for looking after the various aspects of operations like quality control, logistics and employee arrangement.
• Manpower deployment and scheduling to help develop cleaning service operations work plans in line with contract standards and requirements.
• Attend meetings, respond to customer feedback for expeditious closure of feedback.
• Maintaining a positive, empathetic, and professional attitude toward clients at all times Responding promptly to client inquiries & complaints Ensure client satisfaction and provide professional client support.
• To arrange floater or cleaner jobs schedule and monitor cleaning standard.
• Managing the maintenance of office and facility equipment and solutions.
• Packing equipment and solutions.
• Providing administrative support to other departments or projects as needed.
• Oversee and manage the recruitment process for operation department, ensuring a constant flow of new staff joining the company.
• Maintain strong relationships with clients and ensure their satisfaction with the services
• provided.
• Need to attend site meeting with customers.
• Need to do reports.
• Assist in any ad hoc duties assigned

Requirements:

• Diploma or Degrees as prefer
• 2 years of experience as an operations administrator or in a similar position.
• Strong organizational and administrative skills.
• Excellent communication skills, both written and verbal.
• High attention to detail and a results-driven approach
• Ability to pay meticulous attention to details
• Proficiency in Microsoft Office and data management software.
• Detail-oriented with strong analytical and problem-solving skills.
• Ability to multitask