Part-Time Ops Admin Assistant

CWCS PTE. LTD.; Singapore; On-site; SGD 2,066,000 - 3,031,000; Part time

Job summary

CWCS PTE. LTD. is seeking a Part-Time Ops Admin Assistant to support daily operations in Singapore. You will handle client, floater, and cleaner inquiries; coordinate schedules; and help maintain service standards to ensure operational excellence and customer satisfaction.

The role requires a proactive, detail-oriented individual with strong organisational and communication skills, capable of multitasking in a fast-paced environment and taking ownership of assigned tasks.

Qualifications

• Minimum 1 year experience in customer service, scheduling, coordination, or administrative support.
• Proficient in coordinating tasks and communicating with clients and team members.

Responsibilities

• Communicate effectively with clients, floaters, and cleaners across phone, chat, SMS, email, and walk-ins.
• Respond promptly and professionally to client inquiries and complaints.
• Maintain a positive and professional attitude to ensure client satisfaction.
• Schedule and coordinate cleaning assignments for cleaners and floaters.
• Monitor cleaning standards to ensure service quality meets company expectations.
• Collect and organize incoming mails and documents.
• Assist in ad hoc duties assigned by executives.

Skills

Customer service

Scheduling

Coordination

Communication

Education

GCE 'O' Level

Job description

We are looking for a Part- Time Ops Admin Assistant to support our daily operations. The role involves managing enquiries from clients, floaters, and cleaners, coordinating work schedules, handling feedback, and ensuring smooth day-to-day operational workflow. The role also involves monitoring and managing cleaning equipment, supplies, and service standards to ensure operational excellence and customer satisfaction.

We are seeking someone with a positive attitude, strong work ethic, excellent organisational and time management skills, and a keen eye for detail. The ideal candidate should be able to follow up effectively, multitask in a fast-paced environment, and take ownership of assigned responsibilities.

Work Days :

4 Days per week - Must be able to commit either on Saturday or Sunday

Work Shift :

7am to 4pm or 2pm to 11pm

Responsibilities:

• Able to communicate effectively and efficiently with client, floater, and cleaner through various channels (e.g phone calls, Chat / SMS, emails, walk-ins)
• Responding promptly and professionally to client inquiries & complaints
• Maintain a positive, empathetic, and professional attitude toward clients at all times, ensuring client satisfaction
• Schedule and coordinate cleaning assignments for cleaners and floaters
• Monitor cleaning standards and ensure service quality meets company expectations
• Collect and organise incoming mails and documents
• Assist in any ad hoc duties assigned by Executive or Assistant Executive

Requirements:

• Minimum 1 year experience in customer service, scheduling, coordination, or administrative support
• Minimum GCE 'O' Level qualification
• Customer-oriented with good interpersonal and communication skills
• Pleasant and friendly personality
• Strong problem solving capabilities
• Able to work and learn in a fast pace environment
• Responsible, proactive, and willing to take ownership of tasks
• Computer literate and comfortable using communication tools