Operations Associate / Assistant Associate

Cwcs Pte. Ltd.; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

Cwcs Pte. Ltd. is seeking an Operations Administrator to coordinate daily operations, ensure service quality, and manage scheduling for cleaning services in Singapore.

The role involves liaising with clients, floaters, and cleaners across calls, messages, and emails, while maintaining professional service delivery. Responsibilities include manpower deployment, attendance at meetings, handling client feedback, and overseeing recruitment for the operations team.

Qualifications

• Diploma or degree preferred for the role.
• Minimum 2 years experience in operations admin or similar role.
• Strong organizational and administrative skills.
• Excellent written and verbal communication.
• Detail-oriented with a results-driven approach.
• High attention to detail and ability to multitask.
• Proficient in Microsoft Office and data management tools.

Responsibilities

• Coordinate with clients, floater and cleaner via multiple channels.
• Ensure daily operations run smoothly across quality control and logistics.
• Deploy manpower and schedule cleaning service operations.
• Attend meetings and respond to client feedback for quick closures.
• Maintain professional client relations and support.
• Arrange job schedules and monitor cleaning standards.
• Manage office/facility equipment maintenance and solutions.
• Provide administrative support to other departments.
• Oversee recruitment for the operations department.
• Attend site meetings with customers and prepare reports.

Skills

Excellent communication

Organizational skills

Attention to detail

Multitasking

Problem solving

Microsoft Office

Data management

Education

Diploma or degree preferred

Tools

Microsoft Office

Data management software

Job description

Work Day - 6 days

Able to work shift (Anything arise, needed to coordinate with any Team members)

Responsibilities:

• Able to communicate well/fast with client, floater and cleaner through various channels (e.g phone calls, messages Chat / SMS, emails, walk-ins).
• Ensure daily operations run smoothly. Responsible for looking after the various aspects of operations like quality control, logistics and employee arrangement.
• Manpower deployment and scheduling to help develop cleaning service operations work plans in line with contract standards and requirements.
• Attend meetings, respond to customer feedback for expeditious closure of feedback.
• Maintaining a positive, empathetic, and professional attitude toward clients at all times Responding promptly to client inquiries & complaints Ensure client satisfaction and provide professional client support.
• To arrange floater or cleaner jobs schedule and monitor cleaning standard.
• Managing the maintenance of office and facility equipment and solutions.
• Packing equipment and solutions.
• Providing administrative support to other departments or projects as needed.
• Oversee and manage the recruitment process for operation department, ensuring a constant flow of new staff joining the company.
• Maintain strong relationships with clients and ensure their satisfaction with the services
• provided.
• Need to attend site meeting with customers.
• Need to do reports.
• Assist in any ad hoc duties assigned

Requirements:

• Diploma or Degrees as prefer
• 2 years of experience as an operations administrator or in a similar position.
• Strong organizational and administrative skills.
• Excellent communication skills, both written and verbal.
• High attention to detail and a results-driven approach
• Ability to pay meticulous attention to details
• Proficiency in Microsoft Office and data management software.
• Detail-oriented with strong analytical and problem-solving skills.
• Ability to multitask