Operations Analyst

ASENDIA SINGAPORE PTE. LTD.; Singapore; On-site; SGD 45,000 - 71,000; Full time

Job summary

Asendia Singapore Pte. Ltd. is seeking an Operations Analyst to join the eCommerce Logistics - Hub Operations team. You will oversee end-to-end delivery performance, drive insights, and analyze service level gaps to improve processes and customer satisfaction.

You will collaborate with cross-functional teams to resolve issues, monitor SLA compliance, and deliver weekly and monthly performance reports. Fresh graduates are welcome to apply.

Qualifications

• Diploma / Degree in Logistics, Supply Chain, Business, Data Analytics, or related field, with 2-3 years in operations. Fresh grads welcome.
• Advanced proficiency in Microsoft Excel, including pivot tables, VLOOKUP, Power Query, and dashboards.
• Experience with SQL for querying databases; good knowledge of database structures and reporting tools (Power BI).
• Familiarity with SLA monitoring and end-to-end logistics processes is a plus.

Responsibilities

• Measure and monitor end-to-end delivery and transit times; provide weekly/monthly performance reports.
• Identify root causes of SLA deviations when targets are not met.
• Respond to customer inquiries regarding parcel status with timely explanations.
• Collaborate with Operations and other departments to implement actions to improve E2E delivery.
• Conduct periodic quality reviews with Regional Quality Team to align with regional SLA targets.

Skills

Excel

Data analysis

Communication

Education

Logistics / Supply Chain degree

Tools

SQL

Power BI

Dashboards

Job description

Asendia empowers businesses to grow across borders with a range of international e-commerce and mail delivery services. Launched in 2012 by La Poste and Swiss Post, Asendia has the combined expertise of over 1500 employees across 4 continents. With operations across the world, we bring together a wealth of international and local expertise, and a network that delivers to over 200 countries and territories. Asendia's heritage as a mail business is unrivalled, but today we are also at the forefront in providing e-commerce parcel solutions for e-tailers selling internationally. We provide a number of value-added services too, including returns, fulfilment and lettersshops, and we have acquired a number of companies to enhance our services, including eShopWorld a global e-commerce software business.

Asendia is committed to providing equal opportunities. In accordance with the applicable local laws, regulations, and ordinances, all qualified applicants will receive fair consideration for employment without regard to age, race, gender, religion, national origin, ethnicity, sexual orientation, marital status and family responsibilities, disability, or any other protected characteristics.

Operations Analyst

Role Purpose

We are seeking an Operations Analyst to join our eCommerce Logistics - Hub Operations team in Asendia Singapore. Reporting to Head of Supply Chain Singapore / South Asia, you will predominantly be responsible for overseeing end-to-end delivery performance, driving performance insights, and analysing service level gaps. You will collaborate across departments to enhance service quality and customer satisfaction through resolving issues and improving processes.

Your Tasks

• Measure and monitor end-to-end (E2E) delivery and transit times and provide weekly / monthly performance reports to the management team.
• Identify and analyse the root causes of SLA deviations when performance does not meet management targets.
• Respond to customer inquiries regarding parcel status, providing timely and clear explanations.
• Collaborate with Operations and other departments to implement effective action plans that enhance the E2E delivery process.
• Conduct periodic quality reviews with the Regional Quality Team to ensure the local office consistently aligns with regional SLA targets and quality standards.

Your Profile

A. Qualifications

• Diploma / Degree in Logistics, Supply Chain, Business, Data Analytics, or a related field, with 2-3 experience in operations, logistics, last mile - preferably within the e-commerce industry preferred. Fresh graduates are welcome to apply.
• Advanced proficiency in Microsoft Excel, including functions such as pivot tables, VLOOKUP, Power Query, and dashboards. Experience with SQL for querying databases.
• Good knowledge of database structures and reporting tools (e.g., Power BI, etc).
• Familiarity with SLA monitoring and end-to-end logistics processes is an advantage.

B. Core Competencies

• i. Driving Success
  Ask questions and be open to continuous improvement
  Perseveres to achieve the goals and tasks on hand
  Executes on strategic plans and provides improvement measures to management
• ii. Communicating Information
  Delivers consistent and clear messages and ideas
  Expresses consistent and clear messages using various modes of communication
• iii. Adjusting to Change
  Demonstrates willingness to move out of comfort zone
  Remains optimistic even in challenging circumstances

Our Facts

Our Vision:

We empower our customers worldwide with seamless access to global markets through our innovative and sustainable cross-border e-commerce logistics solutions.

Our Values:

Deliver for our customers, Strive for excellence, Collaborate as one team.

Our APAC Core Competencies:

Driving success, Communicating information, and Adjusting to change are essential competencies that drive our strategy in APAC.

Employees wellbeing and corporate social responsibility are at the heart of our core values. We wish to instil a strong culture of corporate social responsibility within every employee and hope to create a positive and productive environment where employees can thrive.