International Logistics & Order Management Specialist

Syai Health Technology Pte. Ltd.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Syai Health Technology Pte. Ltd. seeks an International Logistics & Order Management Specialist to oversee SEA order fulfillment, working with warehouses, 3PLs, and forwarders while coordinating with sales, customer service, and production teams.

The role emphasizes e-commerce platform logistics (Shopee, Lazada) and familiarity with ERP and e-commerce systems to ensure accurate orders, timely shipments, and optimal cost-to-service outcomes across Southeast Asia.

Qualifications

• Bachelor's degree in Supply Chain, Logistics, Business, Operations, or related discipline.
• Minimum 2 years of international logistics, order management, or supply chain operations experience.

Responsibilities

• Oversee end-to-end order lifecycle across Southeast Asia from confirmation to delivery.
• Coordinate with warehouses, 3PLs, freight forwarders, and shipping vendors.
• Monitor fulfillment metrics and proactively resolve delays to ensure on-time delivery.
• Maintain accurate data in ERP, WMS, CRM, and other systems; optimize processes and costs.

Skills

Order management

Logistics coordination

Cross-functional collaboration

Vendor management

English communication

Education

Bachelor's degree in Supply Chain or related field

Tools

ERP systems (SAP/NetSuite)

WMS/OMS platforms

Cin7/Unleashed/Linnworks

Job description

Job Summary

We are seeking a proactive and detail-oriented International Logistics & Order Management Specialist to oversee our end-to-end order fulfillment and logistics operations across Southeast Asia. This role is critical to ensuring seamless delivery for our e-commerce customers by managing warehouse partners, freight forwarders, and logistics providers while coordinating closely with our sales, customer service, and production teams.

As our business relies heavily on e-commerce channels, the ideal candidate will have hands-on experience managing logistics operations for platforms such as Shopee, Lazada, or other regional marketplaces, and be familiar with modern ERP and e-commerce management systems.

Key Responsibilities

1. Order Management & Fulfillment

   Manage the full order lifecycle from order confirmation, inventory allocation, production coordination, shipment planning, delivery, and customer acceptance.

   Monitor order execution and proactively resolve delays or fulfillment issues to ensure on-time delivery.

   Review order details to ensure accuracy in product models, quantities, shipping destinations, pricing, and delivery schedules.

   Coordinate closely with customer service, sales, and production teams to provide timely updates on order status and resolve operational issues.

2. Warehouse & Logistics Management

   Manage relationships with local warehouses, third-party logistics (3PL) providers, freight forwarders, courier partners, and shipping vendors across Southeast Asia.

   Source, evaluate, and onboard warehouse and logistics partners to support business expansion into new markets.

   Work with warehouse partners to ensure inventory accuracy, efficient stock replenishment, and timely order fulfillment.

   Coordinate domestic and international shipments while optimizing shipping costs, delivery speed, and service quality.

   Prepare and review import/export documentation and ensure compliance with customs and international shipping requirements.

3. E-commerce Operations

   Support logistics operations for regional e-commerce platforms, including Shopee, Lazada, or other online marketplaces.

   Coordinate inventory planning and fulfillment to ensure high service levels across multiple sales channels.

   Work closely with e-commerce and commercial teams to support campaigns, product launches, and promotional activities.

   Monitor logistics performance metrics such as fulfillment rates, shipping lead times, delivery success rates, and customer satisfaction.

4. Systems & Process Improvement

   Maintain accurate order, inventory, and shipment data using ERP, WMS, CRM, or other supply chain management systems.

   Utilize modern e-commerce ERP platforms to improve operational efficiency and visibility.

   Identify opportunities to optimize logistics processes, warehouse operations, shipping costs, and inventory management.

   Develop and implement standard operating procedures (SOPs) to improve operational scalability and efficiency.

Candidate Requirements

• Bachelor's degree in Supply Chain, Logistics, Business, Operations, or a related discipline.
• Minimum 2 years of experience in international logistics, order management, supply chain operations, or sales support. Preference given to those with experience in the consumer electronics/smart hardware industry or procurement.
• Strong knowledge of warehouse operations and logistics networks within Singapore and Southeast Asia.
• Proven experience managing third-party warehouses (3PLs), freight forwarders, courier companies, and shipping providers.
• Experience sourcing and managing warehouse and logistics partners in regional markets is highly preferred.
• Experience supporting e-commerce operations, particularly for Shopee, Lazada, or other online marketplaces, is a strong advantage.
• Familiarity with modern ERP, WMS, OMS, or e-commerce management systems (e.g., SAP, Oracle NetSuite, Microsoft Dynamics 365, Cin7, Unleashed, Brightpearl, Linnworks, or similar).
• Experience in factory order follow-up is highly preferred, with familiarity with internal production processes and supply chain links.
• Possess international trade and logistics shipping experience, capable of independently preparing import/export documentation.
• Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Strong communication skills in English, both written and verbal.