Operations Analyst – E‑Commerce Logistics Performance
ASENDIA SINGAPORE PTE. LTD.
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Job summary
Asendia Singapore Pte. Ltd. is seeking an Operations Analyst to join the eCommerce Logistics - Hub Operations team. You will oversee end-to-end delivery performance, drive insights, and analyze service level gaps to improve processes and customer satisfaction.
You will collaborate with cross-functional teams to resolve issues, monitor SLA compliance, and deliver weekly and monthly performance reports. Fresh graduates are welcome to apply.
Qualifications
- Diploma / Degree in Logistics, Supply Chain, Business, Data Analytics, or related field, with 2-3 years in operations. Fresh grads welcome.
- Advanced proficiency in Microsoft Excel, including pivot tables, VLOOKUP, Power Query, and dashboards.
- Experience with SQL for querying databases; good knowledge of database structures and reporting tools (Power BI).
- Familiarity with SLA monitoring and end-to-end logistics processes is a plus.
Responsibilities
- Measure and monitor end-to-end delivery and transit times; provide weekly/monthly performance reports.
- Identify root causes of SLA deviations when targets are not met.
- Respond to customer inquiries regarding parcel status with timely explanations.
- Collaborate with Operations and other departments to implement actions to improve E2E delivery.
- Conduct periodic quality reviews with Regional Quality Team to align with regional SLA targets.
Skills
Education
Tools
Job description
Asendia Singapore Pte. Ltd. is seeking an Operations Analyst to join the eCommerce Logistics - Hub Operations team. You will oversee end-to-end delivery performance, drive insights, and analyze service level gaps to improve processes and customer satisfaction.
You will collaborate with cross-functional teams to resolve issues, monitor SLA compliance, and deliver weekly and monthly performance reports. Fresh graduates are welcome to apply.
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