Global Operations Key Account Manager (Semiconductor & Technology) | SG

CEVA Logistics; Singapore; On-site; SGD 100,000 - 140,000; Full time

Benefits offered by this job

Group insurance & medical

Annual leave 19 days

Flexible benefits SGD 1,000

Learning & development

Job summary

CEVA Logistics is seeking a Global Operations Key Account Manager based in Singapore to lead the worldwide operational relationship with a strategic technology customer. You will own performance across Air & Ocean and collaborate with regional teams to ensure service excellence and strong customer retention.

You will manage escalations, drive improvements, and lead business reviews, leveraging freight forwarding expertise and analytics to optimise global service delivery and cost efficiency.

Qualifications

• Extensive experience in international freight forwarding or logistics.
• Demonstrated experience managing complex strategic customer accounts at regional or global level.
• Strong analytical and problem-solving capability with KPI/SLA management.

Responsibilities

• Own and coordinate the global operational relationship for an assigned strategic customer across Air & Ocean.
• Act as a senior operational contact for customer stakeholders and manage escalations.
• Monitor global service performance against KPIs and SLAs and drive corrective actions.
• Lead global monthly and quarterly business reviews (MBRs/QBRs).
• Partner with Global Key Account Management, Business Development, Product and Operations to support account strategies.
• Establish and improve customer SOPs across the global network.
• Coordinate onboarding of new business and trade lanes with regional teams.
• Lead continuous improvement initiatives including automation and digital reporting.
• Guide regional and local teams to ensure a consistent customer experience.

Skills

International freight forwarding

Key account management

Stakeholder management

Data analysis

Excel

Power BI

Tableau

Cross-functional collaboration

Communication skills

Education

Bachelor's degree or equivalent

Tools

Power BI

Tableau

Job description

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in more than 170 countries and with over 110,000 employees across 1,500 sites, we are proud to be a Top 5 global 3PL.

Every day, our people imagine better ways to serve a world in motion – creating smarter, safer, and more sustainable solutions for our customers.

YOUR ROLE

We are seeking an experienced Global Operations Key Account Manager to lead the worldwide operational relationship with one of our strategically important global technology customers.

Based in Singapore, you will take ownership of operational performance and customer experience across our Air & Ocean business, working closely with senior customer stakeholders and CEVA teams throughout Asia Pacific, Europe and North America.

This is a highly visible, customer-facing role requiring strong international freight forwarding expertise, commercial awareness and the ability to influence operational performance across a complex global network. You will play a key role in strengthening customer relationships, driving service excellence and supporting the long-term retention and growth of the account.

WHAT ARE YOU GOING TO DO?

Specifically, you will:

• Own and coordinate the global operational relationship for an assigned strategic customer across Air & Ocean, ensuring consistent service delivery against agreed commitments.
• Act as a senior operational contact for customer stakeholders, managing escalations and driving effective resolution of complex service issues across multiple countries.
• Monitor global service performance against agreed KPIs and SLAs, identifying performance gaps and coordinating root-cause analysis and corrective actions with regional and country teams.
• Lead global monthly and quarterly business reviews (MBRs/QBRs), providing meaningful performance insights, improvement plans and recommendations to senior customer stakeholders.
• Partner with Global Key Account Management, Business Development, Product and Operations teams to support account strategies, customer retention and business growth.
• Establish, maintain and improve customer Standard Operating Procedures (SOPs), ensuring consistent application of agreed processes and service standards across the global network.
• Coordinate the operational implementation and onboarding of new business, trade lanes and service requirements, working closely with regional implementation and operations teams.
• Identify and lead continuous improvement initiatives, including process optimisation, automation, digital reporting and opportunities to improve service quality and cost efficiency.
• Guide and influence regional and local operational teams to ensure accountability, effective collaboration and a consistent customer experience across markets.

WHAT ARE WE LOOKING FOR?

You are an accomplished international freight forwarding and operational account management professional who combines strong customer relationship management with the ability to drive service performance across global operations.

You are comfortable engaging senior customer stakeholders, navigating complex operational challenges and influencing teams across different markets, cultures and time zones.

You will also have:

• Extensive experience in international freight forwarding or logistics, with strong operational knowledge of both Air and Ocean products, supported by a bachelor's degree or equivalent qualification.
• Demonstrated experience managing complex strategic customer accounts at regional or global level, including senior stakeholder engagement, operational governance and service recovery.
• Strong analytical and problem-solving capability, with experience managing service KPIs, SLAs, root-cause analysis, business reviews and continuous improvement initiatives.
• Excellent communication, influencing and relationship management skills, with the ability to lead cross-functional teams and drive outcomes within a global matrix organisation.
• Advanced Microsoft Excel and presentation skills, with exposure to business intelligence tools such as Power BI or Tableau highly regarded.

Experience supporting global technology, semiconductor or other complex multinational supply chains would be advantageous.

The successful candidate will require flexibility to engage with stakeholders across global time zones, including occasional meetings outside standard Singapore business hours.

WHAT DO WE HAVE TO OFFER?

In addition to a challenging and rewarding work environment and competitive compensation, we are proud to offer a range of employee benefits designed to support your wellbeing, and help you thrive at work and in life.

• Personal wellbeing: benefit from comprehensive group insurance and medical coverage, including Group Term Life, Personal Accident, Hospital & Surgical, Major Medical, outpatient GP and Specialist benefits. Eligible dependants are also covered under the Hospital & Surgical and Major Medical plans.
• Work-life balance: enjoy 19 working days' annual leave in your first year, increasing progressively with service, together with applicable medical, hospitalisation, marriage, childcare, compassionate and palliative care leave.
• Flexible benefits: receive SGD 1,000 per year in flexible benefits, which may be used across eligible medical, dental, optical, health and wellness, personal development and selected lifestyle expenses.
• Professional development: your growth is essential to us. Unlock your potential through internal mobility opportunities, leadership and mentoring programmes, and MyLearning – our global online platform with more than 1,000 courses.

Diversity is core to who we are.

CEVA Logistics is proud to be an equal opportunity employer and welcomes applications from all qualified candidates.