Regional Operations Key Account Manager (Performance & Process) | SG

CEVA LOGISTICS SOLUTIONS SINGAPORE PTE LTD; Singapore; On-site; SGD 90,000 - 130,000; Full time

Benefits offered by this job

Group insurance and medical coverage

15 working days annual leave

Flexible benefits SGD 1,000 per year

Internal mobility and mentoring

Job summary

CEVA Logistics Singapore is seeking an experienced Operations Key Account Manager to strengthen performance across APAC. You will drive customer reporting, standardise processes and support automation of reporting activities.

You will partner with regional operations, KAM, Business Development and Process Excellence to deliver insights, improve service delivery and operational excellence for a portfolio of strategic customers in Asia Pacific.

Qualifications

• Proven experience in operational performance management and KPI reporting.
• Experience with data analysis and process improvement in logistics.
• Advanced Excel skills and ability to handle large datasets.

Responsibilities

• Drive improvements in operational data quality, accuracy and consistency across the regional OKAM portfolio.
• Identify opportunities to standardise, streamline and automate recurring customer reporting activities.
• Develop, consolidate and analyse customer performance reports, dashboards and KPIs to provide actionable insights.
• Coordinate and support monthly and quarterly business reviews (MBRs/QBRs).
• Monitor customer service performance against KPIs and SLAs, identifying gaps and coordinating corrective actions.
• Partner with regional and country operations teams to identify process inefficiencies and implement improvements.
• Support the development, standardisation and maintenance of SOPs and reporting requirements.
• Collaborate with KAM, BD and operations stakeholders to support customer initiatives and continuous improvement.
• Engage and influence stakeholders across APAC and global teams to drive consistent processes and reporting standards.

Skills

Freight forwarding logistics

Advanced Excel

Power BI

Tableau

Operational performance management

Stakeholder management

Tools

Power BI

Tableau

Job description

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in more than 170 countries and with over 110,000 employees across 1,500 sites, we are proud to be a Top 5 global 3PL.

Every day, our people imagine better ways to serve a world in motion - creating smarter, safer, and more sustainable solutions for our customers.

YOUR ROLE

We are looking for an experienced Operations Key Account Manager (OKAM) to join our regional Process & Performance team, based in Singapore.

Reporting to the Snr Manager OKAM - APAC, you will play a key role in strengthening operational performance, data quality and reporting capabilities across our portfolio of strategic customers in Asia Pacific.

Working closely with regional and country operations, Key Account Management, Business Development and Process Excellence teams, you will drive improvements in customer performance reporting, streamline processes and support the automation of reporting activities. You will help turn operational data into meaningful insights, enabling more informed decision-making, improved service delivery and an enhanced customer experience.

This is an opportunity to make a tangible impact across a significant regional customer portfolio, working with stakeholders throughout APAC and our wider global network.

WHAT ARE YOU GOING TO DO?

Specifically, you will:

• Drive improvements in operational data quality, accuracy and consistency across the regional OKAM customer portfolio, ensuring reliable performance measurement and reporting.
• Identify opportunities to standardise, streamline and automate recurring customer reporting activities, working with Business Intelligence, Process Excellence and operational teams.
• Develop, consolidate and analyse customer performance reports, dashboards and KPIs to provide actionable insights into service delivery and operational performance.
• Coordinate and support monthly and quarterly business reviews (MBRs/QBRs), ensuring accurate performance data, meaningful analysis and clear presentation of results.
• Monitor customer service performance against agreed KPIs and service level agreements (SLAs), identifying gaps, conducting root-cause analysis and coordinating corrective actions.
• Partner with regional and country operations teams to identify process inefficiencies, strengthen operational compliance and implement sustainable improvements.
• Support the development, standardisation and maintenance of customer Standard Operating Procedures (SOPs) and operational reporting requirements.
• Collaborate with Key Account Management, Business Development and operational stakeholders to support customer initiatives, new business implementations and continuous improvement programmes.
• Engage and influence stakeholders across APAC and global teams to drive consistent processes, reporting standards and a culture of operational excellence.

WHAT ARE WE LOOKING FOR?

You are an analytical and commercially aware logistics professional who understands the importance of accurate data, operational performance and continuous improvement in delivering an exceptional customer experience. You are comfortable navigating complex regional environments, translating data into actionable insights and influencing stakeholders to deliver meaningful improvements.

You will also have:

• Strong experience in freight forwarding, logistics or supply chain operations, with sound knowledge of both Air and Ocean freight processes.
• Demonstrated experience in operational performance management, KPI reporting, data analysis and process improvement within a complex business environment.
• Advanced Microsoft Excel skills, with strong analytical capability and experience working with large datasets; exposure to Business Intelligence tools such as Power BI or Tableau will be highly regarded.
• Experience identifying opportunities for process standardisation, reporting automation and continuous improvement, with the ability to translate operational requirements into practical solutions.
• Excellent communication, problem-solving and stakeholder management skills, with the confidence to engage and influence regional, country and senior business stakeholders.

In addition to providing proof of work rights and suitable professional referees, progressed candidates will be required to undergo a medical assessment and national police check.

WHAT DO WE HAVE TO OFFER?

In addition to a challenging and rewarding work environment and competitive compensation, we are proud to offer a range of employee benefits designed to support your wellbeing, and help you thrive at work and in life.

• Personal wellbeing: benefit from comprehensive group insurance and medical coverage, including Group Term Life, Personal Accident, Hospital & Surgical, Major Medical, outpatient GP and Specialist benefits. Eligible dependants are also covered under the Hospital & Surgical and Major Medical plans.
• Work-life balance: enjoy 15 working days' annual leave in your first year, increasing progressively with service, together with applicable medical, hospitalisation, marriage, childcare, compassionate and palliative care leave.
• Flexible benefits: receive SGD 1,000 per year in flexible benefits, which may be used across eligible medical, dental, optical, health and wellness, personal development and selected lifestyle expenses.
• Professional development: your growth is essential to us. Unlock your potential through internal mobility opportunities, leadership and mentoring programmes, and MyLearning - our global online platform with more than 1,000 courses.

Diversity is core to who we are. By reflecting the cultures and perspectives of our customers and communities, we perform at our best. CEVA Logistics is proud to be an equal opportunity employer and welcomes applications from all qualified candidates.

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