Operations Analyst

Helius Technologies; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

Helius Technologies in Singapore is seeking a detail-oriented Remittance Operations support professional to ensure smooth remittance processes in Cash Ops, while adhering to standards and controls.

You will investigate remittance queries, collaborate with banks and business units, and handle failed remittances with care to maintain quality and timeliness in a fast-paced environment.

Qualifications

• Good knowledge of remittance products and understanding of risk and controls.
• Good verbal & written communication skills as well as interpersonal skills.
• Team player with collaborative attitude.
• Possess good problem solving and analytical skills.
• Keen eye for detail.
• Ability to work with speed, accuracy in a fast pace environment.
• Ability to deliver under tight deadlines and work under pressure independently.
• Strong knowledge in intermediate Microsoft Excel skills (v-lookup, pivot table).
• Possess high computer literacy skill to adapt to the various systems used in Cash operations.

Responsibilities

• Support & contribute towards the smooth operations of the IBG T&O SG Cash Ops remittance function, whilst ensuring adherence to established standards and controls.
• Investigate and resolve customers' remittances queries in accordance with the established service level agreement and payment guidelines.
• Work closely with business/service units, agent/correspondent banks to resolve remittance queries.
• Process failed remittances in accordance to procedures without compromising quality during the process.
• Adhere to agreed high service levels for turnaround time and industry /currency cut-off times.
• Ensure proficiency over established Standard Operating Procedures and compliance against all relevant policies, standards and guidelines.
• Timely reporting and escalation of risk events/incidents, control issues, suspicious transactions and presidential complaint for appropriate action.
• Contribute constructively toward improvement initiatives & projects in relation to risk management , process improvement, cost reduction etc.
• Ad-hoc duties assign by Team Manager

Skills

Remittance knowledge

Communication skills

Team player

Problem solving

Attention to detail

Thrive under pressure

Tools

Excel

Job description

Responsibilities

• Support & contribute towards the smooth operations of the IBG T&O SG Cash Ops remittance function, whilst ensuring adherence to established standards and controls
• Investigate and resolve customers' remittances queries in accordance with the established service level agreement and payment guidelines
• Work closely with business/service units, agent/correspondent banks to resolve remittance queries
• Process failed remittances in accordance to procedures without compromising quality during the process
• Adhere to agreed high service levels for turnaround time and industry /currency cut-off times
• Ensure proficiency over established Standard Operating Procedures and compliance against all relevant policies, standards and guidelines
• Timely reporting and escalation of risk events/incidents, control issues, suspicious transactions and presidential complaint for appropriate action
• Contribute constructively toward improvement initiatives & projects in relation to risk management , process improvement, cost reduction etc.
• Ad-hoc duties assign by Team Manager

Requirements

• Good knowledge of remittance products and understanding of risk and controls
• Good verbal & written communication skills as well as interpersonal skills
• Team player with collaborative attitude
• Possess good problem solving and analytical skills
• Keen eye for detail
• Ability to work with speed, accuracy in a fast pace environment
• Ability to deliver under tight deadlines and work under pressure independently
• Strong knowledge in intermediate Microsoft Excel skills (v-lookup, pivot table)
• Possess high computer literacy skill to adapt to the various systems used in Cash operations