Operations Specialist, Asset Services, Asset Transfer Validation

OCBC Group; Singapore; Hybrid; SGD 55,000 - 85,000; Full time

Job summary

OCBC Group is seeking an Operations Specialist in Asset Services to perform pre-processing checks on client payments and to verify callbacks for asset transfers. The role requires meticulous attention to procedures, strong English communication, and the ability to work under pressure.

You will handle end-of-day controls, manage inquiries, and contribute to process improvements while collaborating with Front Office and Support staff in a Private Bank setting.

Qualifications

• At least 3–5 years in Private Bank Operations, remittances or callback.
• Strong English communication, both written and verbal.
• Proficient in MS Office; familiarity with banking systems a plus.
• Detail-oriented with risk awareness.
• Able to work under time pressure and independently.

Responsibilities

• Pre-processing checks for payments ensuring approvals and signing mandates are followed.
• Callback verification for asset transfers and static updates.
• End-of-day control checks and error escalation as needed.
• Resolve queries from Business or escalate to appropriate parties.
• Identify control gaps and participate in process improvements.

Skills

Remittance Operations

Callback Management

Client Service

Attention to Detail

English Fluency

Time Management

Team Player

Independent Worker

Education

Tertiary education

Tools

Microsoft Office

Job description

**Operations Specialist, Asset Services, Asset Transfer Validation** We are seeking a team member to join our Asset Services (AS) function. The incumbent will handle pre-processing checks for all client related payments prior to processing by Remittance team and to perform callback verification on required transactions. **Responsibilities** **Pre-processing check for payments*** Ensure all relevant approval is obtained and instruction provided by Business adheres to client’s signing mandate and procedure* Escalate any deviation to procedure* Coverage include Payments, Internal Transfer, Cheque Issuance, Cash Withdrawal, Standby Letter of Credit/Banker’s Guarantee, Deposit placement, rollover and withdrawals **Callback on Asset Transfer and Static updates*** Ensure callback is conducted in accordance with procedures and policies* Retrieve and verify callback that has been performed by Business prior to processing by the respective operations team* Handle queries/issues ensuring that the case is resolved or escalated in a timely manner. **Control*** Perform End of Day control checks and ensure processing task are completed* Act as a control unit and be able to identify risk issues while interacting with Front office* Ensure that exception processing is completed in accordance to the conditions set in the approval* Perform end of day review to ensure tasks are completed and signing off the end of day checklist **Query Management*** Ensure all queries from Business is resolved within the expected timeframe or escalated to the correct parties **Change Management*** Identify control gaps and work with team to review process efficiency and deliver improvements* Participate in projects as and when required **Requirements*** At least 3-5 years of experience in Private Bank Operations especially in the area of Remittances, Callback or Client Service role* Tertiary education with a good academic track record* Good knowledge of Microsoft Office* Fluency in English is essential* Knowledge of foreign language is a plus* Clear written & verbal communication skills with all levels of staff* Client-oriented mindset* Meticulous and good team player* Ability to work independently & drive initiatives to delivery* Ability to work effectively with both Front Office and Support staff, at all levels* Ability to work & deliver under time pressure* Proactive in identifying process gaps, providing or suggesting solutions to improve productivity* Ability to perform ad-hoc system testing