Operations Analyst (Remittance - Banking)

PERSOL; Singapore; On-site; SGD 30,000 - 50,000; Part time

Job summary

PERSOL Singapore Pte Ltd in Singapore is seeking an Operations Analyst (Beginner) for a 9-month contract at Changi Biz Park near EXPO MRT. You will investigate remittance queries, work with banks, and ensure accuracy and compliance.

The role requires strong Excel skills, clear communication, teamwork, and the ability to work under pressure in a fast-paced environment. This entry-level position offers exposure to risk controls within Cash Operations.

Qualifications

• Good verbal & written communication skills.
• Team player with collaborative attitude.
• Strong problem solving and analytical skills.
• Keen eye for detail.
• Ability to work with speed and accuracy in a fast-paced environment.
• Ability to deliver under tight deadlines.

Responsibilities

• Investigate and resolve remittance queries per SLA and payment guidelines.
• Coordinate with business units and banks to resolve remittance issues.
• Process failed remittances per procedures while preserving quality.
• Maintain high service levels for turnaround times and cut-off times.
• Adhere to SOPs and compliance policies.
• Report and escalate risk events, incidents, and suspicious activity as needed.
• Contribute to risk management and process improvement initiatives.
• Perform ad-hoc duties as assigned by Team Manager.

Skills

Verbal and written communication

Team player

Analytical skills

Attention to detail

Ability to work under pressure

Problem solving

Tools

Excel

Job description

Job Title: Operations Analyst_Beginner

Contract Duration: 9 months

Working Hours: Mon to Fri, 9AM-6PM

Location: Changi Biz Park, EXPO mrt

Salary Range: Up to $4,500 (based on salary benchmark)

Scope:

• 1) Investigate and resolve customers' remittances queries in accordance with the established service level agreement and payment guidelines
• 2) Work closely with business/service units, agent/correspondent banks to resolve remittance queries
• 3) Process failed remittances in accordance to procedures without compromising quality during the process
• 4) Adhere to agreed high service levels for turnaround time and industry /currency cut-off times
• 5) Ensure proficiency over established Standard Operating Procedures and compliance against all relevant policies, standards and guidelines
• 6) Timely reporting and escalation of risk events/incidents, control issues, suspicious transactions and presidential complaint for appropriate action
• 7) Contribute constructively toward improvement initiatives & projects in relation to risk management , process improvement, cost reduction etc.
• 8) Ad-hoc duties assign by Team Manager

Requirements:

• Good knowledge of remittance products and understanding of risk and controls
• Good verbal & written communication skills as well as interpersonal skills
• Team player with collaborative attitude
• Possess good problem solving and analytical skills
• Keen eye for detail
• Ability to work with speed, accuracy in a fast pace environment
• Ability to deliver under tight deadlines and work under pressure independently
• Strong knowledge in intermediate Microsoft Excel skills (v-lookup, pivot table)
• Possess high computer literacy skill to adapt to the various systems used in Cash Operations

PERSOL Singapore Pte Ltd UEN No. 200007268E EA License No. 01C4394 EA Registration No. R23117785 (Lok Ding Hann)

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