Operational Training Lead for Multi-Outlet Excellence

the better kompany pte. ltd.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

the better kompany pte. ltd. is seeking a dedicated Trainer to drive operational excellence across all Super Sushi outlets.

Reporting to the Director, you will deliver structured training, conduct quality and compliance audits, and coach outlet teams to achieve consistent service, food quality, and standards. You will maintain training records, prepare management reports on training effectiveness and audit outcomes, review SOPs and training materials, and travel regularly between outlets to

Qualifications

• Minimum 5 years of relevant experience in F&B operations, training, QA, or similar.
• Strong knowledge of food safety regulations, hygiene standards, and best practices.
• Proven experience in audits, coaching frontline employees, and driving improvement.
• Excellent communication, presentation, coaching, and interpersonal skills.
• Strong analytical, organizational, and problem-solving abilities with attention to detail.
• Proficient in Microsoft Office applications.
• Willing and able to travel regularly between outlets.

Responsibilities

• Plan, coordinate and deliver operational training programmes for outlet employees in accordance with company SOPs and operational standards.
• Conduct regular outlet audits to assess compliance with company SOPs, food safety, hygiene, cleanliness, customer service and operational excellence.
• Identify operational gaps and training needs, develop improvement plans, and follow up to ensure corrective actions are effectively implemented.
• Provide on-the-job coaching and guidance to outlet employees and management teams to enhance operational competency and service standards.
• Evaluate staff competency and recommend refresher or targeted training to improve individual and team performance.
• Work closely with the Business Unit Manager and outlet management to drive operational consistency, productivity, and continuous improvement across all outlets.
• Maintain accurate training records, audit reports, and performance documentation, and prepare regular management reports on training effectiveness and audit outcomes.
• Assist in reviewing and updating operational SOPs, training materials, and best practices to support business growth and operational excellence.

Skills

Coaching & training

Quality audits

Communication

Presentation skills

Regulatory knowledge

Travel readiness

MS Office

Tools

MS Office

Job description

the better kompany pte. ltd. is seeking a dedicated Trainer to drive operational excellence across all Super Sushi outlets.

Reporting to the Director, you will deliver structured training, conduct quality and compliance audits, and coach outlet teams to achieve consistent service, food quality, and standards. You will maintain training records, prepare management reports on training effectiveness and audit outcomes, review SOPs and training materials, and travel regularly between outlets to