Outlets Training & Operations Lead (SAP)

RecruitFirst; Singapore; On-site; SGD 31,000 - 36,000; Full time

Job summary

RecruitFirst in Singapore is seeking a Training Executive to conduct employee training and support operational standards across assigned outlets.

You will deliver weekly orientation, basic SAP training, and monitor certifications; travel between outlets is required; on-site work at Tai Seng. The role requires a Diploma in Training and Development and at least 2 years of training experience, with F&B/retail experience preferred. SAP knowledge is a plus.

Qualifications

• Diploma in Training & Development or related discipline.
• At least 2 years of experience in training delivery or training administration; F&B/retail/hospitality experience preferred.
• Candidates with no experience are welcome to apply.
• Proficient in Microsoft Office and comfortable using LMS, webinar tools and other online platforms.
• Confident presenting and facilitating training for both small and large groups.
• Organised, detail-oriented and able to work independently with strong communication and follow-up skills.
• Able to travel between outlets for evaluations and operational support.
• SAP experience and proficiency in an additional language are advantageous.

Responsibilities

• Conduct the weekly Division Orientation programme for new employees.
• Deliver basic SAP training using the materials and support provided.
• Conduct service and operational evaluations at assigned outlets.
• Track outlet managers’ work-related certifications and coordinate renewals before they expire.
• Help align operational procedures and SOPs with training materials.
• Maintain accurate training attendance, evaluation and certification records.
• Provide administrative and logistical support for training activities.
• Assist with other training and operational projects as assigned.

Skills

Training delivery

Training administration

Presentation skills

Communication

Travel readiness

Education

Diploma in Training and Development

Tools

Microsoft Office

LMS

Webinar tools

SAP

Job description

RecruitFirst in Singapore is seeking a Training Executive to conduct employee training and support operational standards across assigned outlets.

You will deliver weekly orientation, basic SAP training, and monitor certifications; travel between outlets is required; on-site work at Tai Seng. The role requires a Diploma in Training and Development and at least 2 years of training experience, with F&B/retail experience preferred. SAP knowledge is a plus.