Operation Executive/Specialist_Logistic x2

Best Logistics Technology (Singapore) Pte Ltd; Singapore; On-site; SGD 31,000 - 51,000; Full time

Job summary

Best Logistics Technology (Singapore) Pte Ltd is seeking a proactive Logistics Coordinator to manage customs clearance and daily shipment operations in Singapore. You will collaborate with internal teams, freight forwarders, and agents to ensure compliant, timely delivery and accurate documentation.

The role requires a diploma in supply chain, 1–2 years of logistics experience, Chinese language proficiency, and strong MS Office skills.

Qualifications

• Diploma in Supply Chain Management or relevant field.
• 1–2 years of logistics or administrative experience.
• Must be able to work 5.5 days; flexible after probation.
• Chinese language ability (spoken, read and written) is a MUST.
• Proficient in MS Office applications.

Responsibilities

• Coordinate with internal departments, freight forwarders, agents and other stakeholders to ensure timely, compliant delivery of goods.
• Communicate daily with Chinese-speaking sender/consignee, freight forwarders and agents to arrange and confirm shipping schedules, documentation and delivery timelines.
• Work with agents to obtain necessary import permits and ensure all required documents are in place.
• Prepare and verify shipping documents including invoices, packing lists, commercial invoices and bills of lading.
• Track shipments and follow up to ensure timely delivery and proactively manage delays.
• Liaise with fleet and warehouse teams to ensure smooth logistics operations.
• Maintain records of shipments, costs and documentation for audit and reporting purposes.
• Perform daily tasks and ad-hoc matters as assigned by supervisor.
• Customer service support: monitor KPIs, handle customer opinions and escalate complaints; coordinate between stations and customers; maintain customer relationships.

Skills

Chinese language

Communication

Teamwork

Customer service

Education

Diploma in Supply Chain Management

Tools

MS Office

Job description

Key Responsibilities:

Custom Clearance

• Collaborate closely with internal departments, freight forwarders, agents, and other stakeholders to ensure timely, and compliant delivery of goods.

• Communicate daily with Chinese speaking sender/consignee, freight forwarders, and agents to arrange and confirm shipping schedules, documentation, and delivery timelines.
• Work with agent to obtain the necessary import permits and ensure all required documents are in place.
• Prepare and verify all shipping documentation, including invoices, packing lists, commercial invoices, and bills of lading.
• Track and follow up on shipments to ensure timely delivery and manage any issues or delays proactively.
• Liaise with internal teams such as fleet team, and warehouse to ensure smooth logistics operations.
• Maintain accurate records of shipments, costs, and documentation for audit and reporting purposes.
• Performing duties such as collecting payment, monthly billing, and paymentfollow-up.

• Manage daily tasks and any ad-hoc matters assigned by superior.

Customer Service Support

• Responsible for the KPI indicators of the area in charge, have a strong execution;
• Responsible for the handling of customer opinions such as escalation complaints;
• Communication and coordination of problems between stations and customers;
• Customer relationship maintenance, telephone call back or visit customers, record and analyze customer needs and problems and timely feedback to improve customer satisfaction.

Requirements

• Minimum diploma in Supply Chain Management or relevant fields;
• 1–2 years of experience in logistics or administrative roles;
• Able to work 5.5days. Will be flexible arrangement after probation;
• Have a good sense of service and teamwork, strong ability to withstand pressure;
• Able to speak, read and write in Chinese is a MUST to liaise with Chinese stakeholders;
• Proficient in MS office application is also a MUST;
• Able to start work on short notice will be an advantage.