Operation Executive

SPECTRUM AUDIO VISUAL PTE. LTD.; Singapore; On-site; SGD 27,900 - 46,872; Full time

Job summary

SPECTRUM AUDIO VISUAL PTE. LTD. is seeking an organized Operations/Order Processing professional to review customer orders, enter details in ERP, and coordinate with sales and finance to ensure smooth invoicing and timely fulfillment.

The role requires a Diploma, proficiency with Microsoft Office, and the ability to meet tight deadlines with a sense of urgency. Prior coordination experience is preferred to support project delivery in a fast-paced environment.

Qualifications

• Possess at least a Diploma in any discipline.
• Prior experience in operations support, order processing, or project coordination preferred.
• Proficient in Microsoft Office.

Responsibilities

• Receive and review customer orders for accuracy, completeness and compliance with company policies.
• Enter orders into the ERP system ensuring all necessary details are captured.
• Communicate with the sales team regarding order discrepancies, delivery timelines and special requests.
• Coordinate with the finance department to confirm payment terms and ensure prompt invoicing.
• Monitor order status and provide updates to the project team; escalate issues as needed.
• Ensure timely procurement of required parts, components or services for project completion.
• Track orders from placement to delivery and ensure timely fulfillment.
• Inform internal teams of order changes or issues affecting fulfillment timelines.
• Resolve post-order fulfillment issues such as returns, replacements, or warranty claims promptly.
• Maintain accurate records of all orders and communications in ERP and MS SharePoint.
• Generate regular reports on order status, backorders, or fulfillment issues.

Skills

Sense of urgency

Ability to meet the deadline

Education

Diploma

Tools

Microsoft Office

Job description

Key Responsibilities:

• Order Processing:

  Receive and review customer orders for accuracy, completeness, and compliance with company policies.

  Enter orders into the ERP system ensuring all necessary details are captured.

  Communicate with the sales team regarding order discrepancies, delivery timelines, and any other special requests.

  Work closely with the finance department to confirm payment terms and ensure prompt invoicing

  Monitor order status, provide updates to project team, and upscale any issues as needed.

  Ensure timely procurement of required parts, components, or services for project completion.

  Order Fulfillment Coordination:

  Track the status of orders from placement to delivery and ensure timely fulfillment.

  Ensure that all internal teams are aware of order statuses, changes, or issues that may affect fulfillment timelines.

  Handle and resolve post-order fulfillment issues, such as returns, replacements, or warranty claims, in a timely manner.

  Reporting & Documentation:

  Maintain accurate records of all orders, communication, and customer interactions within the ERP system and MS Sharepoint

  Generate regular reports on order status, backorders, or any fulfillment issues, and assist in preparing reports for management review.

  Ensure that all paperwork is properly completed and filed for future reference and compliance.

Requirements:

• Possessat least Diplomain any disciple.
• Prior experience inoperations support, order processing, or project coordinationpreferred.
• Proficient in Microsoft Office
• Sense of urgency
• Ability to meet the deadline