Onsite Technician

MANSA COMPUTERS PTE. LTD.; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

MANSA COMPUTERS PTE. LTD. is seeking an Onsite Technician to assemble, configure and service custom desktop PCs, while delivering reliable onsite support to customers.

This role combines hands-on hardware work with travel to client premises, including driving company vehicles and ensuring systems are delivered and tested to spec.

Qualifications

• Experience in PC assembly or IT technical support.
• Strong communication and interpersonal skills.
• Physically able to handle transport of desktop systems and equipment.

Responsibilities

• Assemble, configure, and test custom desktop PCs to company specifications.
• Diagnose and resolve hardware-related issues and perform onsite repairs.
• Drive to customer locations for deliveries and onsite service appointments and ensure timely service calls.
• Maintain accurate service reports, job records, and parts usage.

Skills

PC Assembly

IT Technical Support

Customer Service

Driving

Job description

SUMMARY:

The Onsite Technician is responsible for assembling, configuring and servicing custom desktop PCs while providing reliable onsite technical support to customers. This role involves a combination of hands-on technical expertise with driving responsibilities, including the safe delivery of systems and travel to customer premises for service appointments.

ESSENTIAL FUNCTIONS:

Technical Support & PC Assembly

• Assemble, configure, and test custom desktop PCs to company specifications
• Diagnose and resolve hardware-related issues
• Perform onsite repairs, upgrades, and preventive maintenance for customers’ systems
• Conduct quality checks and ensure all systems are delivered in optimal condition

Driving & Logistics

• Drive to customer locations for deliveries and onsite service appointments
• Transport products, components, and tools safely to customers and event locations
• Ensure timely and professional handling of all deliveries and service calls

Customer Service

• Provide clear explanations of technical issues and solutions to customers professionally
• Maintain a customer-first approach in all onsite interactions
• Escalate complex technical issues to senior technicians or management when required

Administration & Reporting

• Maintain accurate service reports, job records, and parts usage
• Maintain up-to-date knowledge of hardware and equipment
• Perform any other duties assigned by seniors

JOB REQUIREMENTS:

• Physically able to handle transport of desktop systems and equipment
• Preferably experience in PC assembly, IT Technical support, or a related field
• Valid Singapore Class 3 driving license with a clean driving record
• Good communication and interpersonal skills
• Responsible, punctual and willing to work flexible hours, including weekends when required