Computer Technical Support Specialist

DREAMCORE PRIVATE LIMITED; Singapore; On-site; SGD 28,000 - 45,000; Full time

Job summary

Dreamcore is a Singapore-based PC company seeking a PC Technical Support Specialist to provide hands-on hardware and software troubleshooting, and manage support cases from start to resolution. You will communicate clearly with customers and collaborate with cross-functional teams in a fast-paced environment.

The role is full-time and on-site in Singapore, with emphasis on customer satisfaction and technical ownership.

Qualifications

• Preferred experience in custom PC building or repair.
• Experience in IT helpdesk or desktop support.
• Familiarity with RMA/warranty processes.
• Experience in customer-facing technical roles.
• Knowledge of CRM like HubSpot.
• Networking and peripherals troubleshooting.

Responsibilities

• Provide hands-on hardware and software troubleshooting for PC customers.
• Communicate clearly with customers via WhatsApp, email, phone.
• Manage support cases from initial contact through diagnosis, repair, and closure.
• Coordinate warranty and RMA processes with internal teams, suppliers, and manufacturers.
• Maintain accurate and detailed support notes and troubleshooting records.
• Collaborate with technical, production, warehouse, and operations teams.
• Assist with system building and component testing as needed.

Skills

PC hardware troubleshooting

Customer communication

Remote troubleshooting

Networking / Wi-Fi

Tools

HubSpot CRM

Job description

Company Overview

Dreamcore is a Singapore-based custom PC company delivering high-performance desktops, workstations, and computing solutions for gamers, creators, professionals, and businesses. We focus on craftsmanship, innovation, and exceptional customer experiences.

Job Summary

Dreamcore seeks a PC Technical Support Specialist to provide hands-on hardware and software troubleshooting, deliver clear customer communication, and manage support cases from start to resolution in a collaborative team environment.

Responsibilities

• Provide technical support to customers via WhatsApp, email, phone, and other support channels to resolve PC issues efficiently
• Diagnose and troubleshoot desktop PC hardware components including CPUs, GPUs, motherboards, RAM, SSDs, power supplies, and cooling systems
• Identify and resolve Windows, driver, BIOS/UEFI, connectivity, stability, and performance problems. Ubuntu is a plus.
• Guide customers through remote troubleshooting steps using clear, simple language
• Assess whether issues require remote resolution or physical inspection and repair
• Manage customer support cases from initial contact through diagnosis, repair, replacement, and closure with strong ownership
• Coordinate warranty and RMA processes with internal teams, suppliers, and manufacturers to ensure timely resolution
• Maintain accurate and detailed support notes and troubleshooting records for all cases
• Collaborate closely with technical, production, warehouse, and operations teams to streamline support and repair workflows
• Assist with system building and component testing as needed to verify hardware functionality
• Identify recurring technical issues and contribute to improving support processes and customer satisfaction

Required competencies and certifications

None.

Preferred competencies and qualifications

• Experience in custom PC building or repair to enhance troubleshooting effectiveness
• Background in technical support, IT helpdesk, or desktop support roles to improve customer service delivery
• Familiarity with hardware warranty and RMA procedures to manage claims efficiently
• Experience in customer-facing technical roles to communicate effectively with diverse customers
• Knowledge of CRM or ticketing platforms such as HubSpot to track and manage support cases
• Skills in networking, Wi-Fi, and peripheral troubleshooting to broaden problem-solving capabilities

Other Information

• This is a full-time, on-site position based in Singapore
• The role requires strong communication skills and patience when assisting non-technical customers
• Formal IT qualifications are useful but not essential; practical troubleshooting skills and responsibility are prioritized
• Dreamcore values craftsmanship, fairness, and delivering amazing customer experiences
• Singaporean / PR only