Onsite Server & Storage Hardware Expert – L3

RGP; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

RGP in Singapore seeks a Server & Storage Hardware Subject Matter Expert (Level 3) to directly diagnose, troubleshoot, replace, and repair server and storage hardware in customer data centers, acting as the vendor's technical representative on-site.

This is a highly hands-on role focused on break-fix activities, hardware fault isolation, firmware upgrades, OS patching, and on-call support, with emphasis on Dell, HPE, and Lenovo platforms.

Qualifications

• Hands-on server and storage hardware expertise in data center environments.
• Strong troubleshooting and root cause analysis with fault isolation.
• Experience with Linux/UNIX, VMware, vSAN, and Windows environments.

Responsibilities

• Act as the final L3 escalation point for complex incidents and business-critical cases.
• Troubleshoot enterprise server, storage, networking, virtualization, and OS issues.
• Perform hardware break-fix diagnostics, fault isolation, and component replacement.
• Review system logs to identify hardware failures and infrastructure issues.
• Support firmware upgrades, OS patching, software installation, and recovery activities.
• Provide technical guidance and mentoring to L1/L2 engineers.
• Participate in customer reviews, technical consultations, and on-call support.

Skills

Hardware diagnostics

Break-fix

Server & storage hardware

Linux/UNIX

Windows environments

Tools

VMware

vSphere

vSAN

Job description

RGP in Singapore seeks a Server & Storage Hardware Subject Matter Expert (Level 3) to directly diagnose, troubleshoot, replace, and repair server and storage hardware in customer data centers, acting as the vendor's technical representative on-site.

This is a highly hands-on role focused on break-fix activities, hardware fault isolation, firmware upgrades, OS patching, and on-call support, with emphasis on Dell, HPE, and Lenovo platforms.