System Engineer - SME L3 (Dell, Lenovo and HP) #IFL

Recruit Express Pte Ltd; Singapore; Hybrid; SGD 90,000 - 130,000; Full time

Job summary

Recruit Express Pte Ltd is seeking a Server Engineer - SME (L3) with hands-on experience supporting Lenovo, Dell, and HPE servers in enterprise environments.

You will provide L2/L3 technical support, coordinate with vendor support, and manage firmware, RAID, and server lifecycle. This is an individual contributor role with hybrid work arrangement in Singapore.

Qualifications

• 5-8+ years of experience in server/infrastructure engineering.
• Experience with at least two, preferably all three, of: Dell PowerEdge, HPE ProLiant, Lenovo Think System.
• Good knowledge of iDRAC, iLO, and Lenovo XClarity.
• Strong understanding of RAID, SAN/NAS, Fibre Channel, iSCSI, and enterprise storage.
• Experience with BIOS, firmware, drivers, hardware diagnostics, and server lifecycle management.
• Good knowledge of Windows Server and/or Linux.
• Experience supporting VMware or Hyper-V environments.

Responsibilities

• Install, configure, maintain, and troubleshoot Lenovo, Dell, and HPE physical servers.
• Manage server hardware components including CPU, memory, RAID, disks, power supplies, NICs, and storage controllers.
• Perform server firmware, BIOS, driver, and hardware lifecycle upgrades.
• Troubleshoot hardware failures and coordinate with Lenovo, Dell, and HPE support for warranty/RMA cases.
• Monitor server health, hardware alerts, performance, and capacity.
• Manage RAID configuration, disk replacement, firmware updates, and hardware diagnostics.
• Support server operating systems such as Windows Server and Linux.
• Work with virtualization platforms such as VMware ESXi and/or Microsoft Hyper-V.
• Support server deployments, migrations, upgrades, and decommissioning.
• Maintain server documentation, asset records, configurations, and operational procedures.
• Provide L2/L3 or SME-level technical support and resolve complex infrastructure issues.
• Participate in incident, problem, and change management processes.
• Provide technical guidance to junior engineers and act as the escalation point for server-related issues.

Skills

Server engineering

L3 SME support

Troubleshooting

Vendor coordination

Tools

iDRAC

iLO

Lenovo XClarity

RAID

SAN/NAS

Fibre Channel

VMware ESXi

Hyper-V

Job description

We are looking for a Server Engineer - SME (L3) with strong hands‑on experience supporting and troubleshooting Lenovo, Dell, and HPE servers in enterprise environments.
Experience with Break Fix

Individual Contributor ROLE

Work Arrangement:

• Sunday: Work From Home (WFH)
• Monday to Thursday: Work From Office
• Working Hours: 10:00 AM - 7:00 PM
• Location: Woodland area

Key Responsibilities

• Install, configure, maintain, and troubleshoot Lenovo, Dell, and HPE physical servers.
• Manage server hardware components including CPU, memory, RAID, disks, power supplies, NICs, and storage controllers.
• Perform server firmware, BIOS, driver, and hardware lifecycle upgrades.
• Troubleshoot hardware failures and coordinate with Lenovo, Dell, and HPE support for warranty/RMA cases.
• Monitor server health, hardware alerts, performance, and capacity.
• Manage RAID configuration, disk replacement, firmware updates, and hardware diagnostics.
• Support server operating systems such as Windows Server and Linux.
• Work with virtualization platforms such as VMware ESXi and/or Microsoft Hyper-V.
• Support server deployments, migrations, upgrades, and decommissioning.
• Maintain server documentation, asset records, configurations, and operational procedures.
• Provide L2/L3 or SME-level technical support and resolve complex infrastructure issues.
• Participate in incident, problem, and change management processes.
• Provide technical guidance to junior engineers and act as the escalation point for server-related issues.

Required Skills & Experience

• 5-8+ years of experience in server/infrastructure engineering.
• Strong hands‑on experience with at least two, preferably all three, of: Dell Power Edge HPE ProLiant Lenovo Think System
• Good knowledge of iDRAC, iLO, and Lenovo XClarity.
• Strong understanding of RAID, SAN/NAS, Fibre Channel, iSCSI, and enterprise storage.
• Experience with BIOS, firmware, drivers, hardware diagnostics, and server lifecycle management.
• Good knowledge of Windows Server and/or Linux.
• Experience supporting VMware or Hyper‑V environments.
• Strong troubleshooting and root‑cause analysis skills.
• Experience working with vendor support and hardware warranty/RMA processes.
• Good understanding of enterprise data‑center operations.

Preferred Certifications

• Dell Technologies certification
• HPE certification
• Lenovo certification
• VMware VCP
• Microsoft or Linux certifications