Server & Storage Hardware Subject Matter Expert (Level 3)

RGP; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

RGP in Singapore seeks a Server & Storage Hardware Subject Matter Expert (Level 3) to directly diagnose, troubleshoot, replace, and repair server and storage hardware in customer data centers, acting as the vendor's technical representative on-site.

This is a highly hands-on role focused on break-fix activities, hardware fault isolation, firmware upgrades, OS patching, and on-call support, with emphasis on Dell, HPE, and Lenovo platforms.

Qualifications

• Hands-on server and storage hardware expertise in data center environments.
• Strong troubleshooting and root cause analysis with fault isolation.
• Experience with Linux/UNIX, VMware, vSAN, and Windows environments.

Responsibilities

• Act as the final L3 escalation point for complex incidents and business-critical cases.
• Troubleshoot enterprise server, storage, networking, virtualization, and OS issues.
• Perform hardware break-fix diagnostics, fault isolation, and component replacement.
• Review system logs to identify hardware failures and infrastructure issues.
• Support firmware upgrades, OS patching, software installation, and recovery activities.
• Provide technical guidance and mentoring to L1/L2 engineers.
• Participate in customer reviews, technical consultations, and on-call support.

Skills

Hardware diagnostics

Break-fix

Server & storage hardware

Linux/UNIX

Windows environments

Tools

VMware

vSphere

vSAN

Job description

This is Yolanda, and I specialize in executive search. I am currently recruiting for a Server & Storage Hardware Subject Matter Expert (Level 3) based in Singapore.

Before reviewing the role, please note that this is a highly hands‑on Server & Storage Hardware position. We are NOT looking for a System Administrator, Infrastructure Administrator, or someone who mainly manages vendors and opens support tickets. We are looking for a true technical expert who can personally diagnose, troubleshoot, replace, and repair server and storage hardware in customer data centers, performing break‑fix activities onsite as the vendor's technical representative.

Key Responsibilities

• Act as the final L3 escalation point for complex technical incidents and business‑critical cases.
• Troubleshoot enterprise server, storage, networking, virtualization, and OS issues.
• Perform hardware break‑fix diagnostics, fault isolation, root cause analysis, and component replacement.
• Review system logs to identify hardware failures and infrastructure issues.
• Support firmware upgrades, OS patching, software installation, and recovery activities.
• Analyze Red Hat Linux, VMware, vSphere, and vSAN logs and reports.
• Provide technical guidance and mentoring to L1/L2 engineers.
• Participate in customer reviews, technical consultations, and on‑call support.
• Strong hands‑on experience with DELL, HPE, and Lenovo Server & Storage hardware.
• Proven expertise in hardware diagnostics, break‑fix support, component replacement, fault isolation, and root cause analysis.
• Experience supporting Linux/UNIX, VMware, vSAN, and Windows environments.
• Good understanding of SLA, service contracts, and support operations.

Please let me know if this opportunity aligns with your background and career interests.