Onsite IT Systems Engineer - Incident Response & Uptime

YOUYI TECHNOLOGY PTE. LTD.

Singapore

On-site

SGD 36,000 - 48,000

Full time

14 days+

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Job summary

YOUYI TECHNOLOGY PTE. LTD. is seeking an IT System Support Technician to monitor and maintain system hardware and software, ensuring uptime per SLA. You will respond to incidents on-site, perform basic repairs, and manage tickets to closure.

Ideal candidates have Higher NITEC in Electrical, Electronics, IT or equivalent, with experience in IT support and hardware maintenance. Networking and database basics are advantageous, and aviation-related experience is a plus. Training will be provided.

Qualifications

Higher NITEC in Electrical, Electronics, IT or equivalent.
Relevant experience in IT system support and hardware maintenance.
Basic knowledge in Networking and Database management will be added advantage.
Airport operations background will be added advantage.

Responsibilities

Round the clock monitoring and maintenance of the System (hardware and software) to ensure system uptime in accordance to SLA commitments.
Respond to all incident / service calls and be first responder onsite to troubleshoot and resolve incidents including basic repairs or parts replacements.
Create / update and track ticket in ticketing tool to closure observing SLA commitments.
Coordinate and work with third-party supplier or other contractors to identify the causes of issues that may affect the proper functioning of the System.
Liaise and work closely with customer to address service concerns and to solve technical problems.
Work with technical team to resolve more advanced issues when necessary.
Perform Install / Move / Add / Change (IMAC) activities as tasked.
Ensure all material are properly documented and handed over during shift changes.