On-Call Infrastructure Support Engineer

NTC ENTERPRISES PTE. LTD.; Singapore; On-site; SGD 66,960 - 111,600; Full time

Job summary

NTC Enterprises Pte. Ltd. in Singapore is seeking an Infrastructure Support Engineer to perform routine operations, monitor infrastructure performance, and follow defined IT standards. The role requires on-call availability with shifts including nights and weekends, and teamwork with IT staff.

You will manage components in Windows and Linux environments, assist with upgrades, document processes, and act as the first point of contact for incidents while maintaining high service levels.

Qualifications

• Must have a Diploma/Degree in Computer Science or IT.
• 2–3 years of experience deploying and maintaining server, storage and backup solutions in Windows and Linux.
• Experience administering Microsoft Server, SQL Server, and Reporting Server.
• Experience with virtualization (VMware and Microsoft Hyper-V).
• Experience administering AD, RDS, and system troubleshooting.
• Experience administering Microsoft 365 and email system troubleshooting.
• Experience with End User Computing (EUC) and troubleshooting.
• Experience with networking, perimeter security, and WAN connectivity.
• Experience with cyber security, vulnerability discovery and monitoring.

Responsibilities

• Oversee infrastructure operations in accordance with IT standards and procedures.
• Maintain daily infrastructure performance monitoring and checks.
• Configure infrastructure and computing environments including hardware and software.
• Maintain documentation of maintenance procedures and tests.
• Resolve incidents as first contact and escalate unresolved issues.
• Support service level objectives and track performance metrics.

Skills

Interpersonal communication

Team player

Customer service

Self-motivation

Adaptability

Education

Diploma/Degree in Computer Science or IT

Tools

VMware

Microsoft Hyper-V

Microsoft Server

SQL Server

Reporting Services

Active Directory (AD)

Remote Desktop Services (RDS)

Microsoft 365

Job description

NTC Enterprises Pte. Ltd. in Singapore is seeking an Infrastructure Support Engineer to perform routine operations, monitor infrastructure performance, and follow defined IT standards. The role requires on-call availability with shifts including nights and weekends, and teamwork with IT staff.

You will manage components in Windows and Linux environments, assist with upgrades, document processes, and act as the first point of contact for incidents while maintaining high service levels.