IT Support Engineer: Hands-On IT & Infrastructure

CanWorkOne.SG Employment Pte Ltd; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

CanWorkOne.SG Employment Pte Ltd is seeking an IT Support Engineer (L1/L1.5) to provide hands-on IT support to approximately 100 users in Singapore, covering hardware, software, Microsoft 365, and network issues. You will also gain exposure to servers and day-to-day IT infrastructure.

You will set up devices, manage user accounts, troubleshoot LAN/Wi‑Fi/VPN, monitor servers, and work with external vendors as needed. This permanent in-house role offers growth beyond desktop support.

Qualifications

• Diploma in IT or a related field.
• 2–4 years IT support/infrastructure experience.
• Experience supporting users in-house or in a corporate environment.
• Good knowledge of Windows, Microsoft 365, networking and hardware troubleshooting.
• Basic experience with Windows Server, Active Directory and server maintenance.
• Strong troubleshooting and problem-solving skills.
• Proactive, service-oriented attitude and willingness to learn.

Responsibilities

• Provide L1/L1.5 support for hardware, software, Microsoft 365, network and system issues.
• Set up and maintain laptops, desktops, printers and other IT equipment.
• Manage user accounts, access rights and onboarding/offboarding.
• Troubleshoot LAN, Wi-Fi, VPN and connectivity issues.
• Perform server monitoring, maintenance and troubleshooting.
• Support Windows Server and Active Directory administration.
• Work with external vendors to resolve technical issues.
• Maintain IT assets, documentation and support records.

Skills

Windows OS & MS 365

Networking basics

AD & Windows Server basics

Troubleshooting

On-site support

Customer service

Education

Diploma in IT / Computer Science

Tools

Windows Server

Active Directory

Microsoft 365

Networking

Job description

CanWorkOne.SG Employment Pte Ltd is seeking an IT Support Engineer (L1/L1.5) to provide hands-on IT support to approximately 100 users in Singapore, covering hardware, software, Microsoft 365, and network issues. You will also gain exposure to servers and day-to-day IT infrastructure.

You will set up devices, manage user accounts, troubleshoot LAN/Wi‑Fi/VPN, monitor servers, and work with external vendors as needed. This permanent in-house role offers growth beyond desktop support.