Onsite IT Support Engineer: Windows, Imaging & IMAC

Exasoft Pte. Ltd.; Singapore; On-site; SGD 48,000 - 64,000; Full time

Job summary

Exasoft Pte. Ltd. is seeking an experienced onsite IT support specialist in Singapore to handle end-user computing, IMAC activities, and complex troubleshooting.

You will resolve L1/L2 incidents, coordinate with L2/L3 teams and vendors, and ensure adherence to IT security and asset management policies. The role requires strong communication, documentation, and problem-solving skills, with ITIL certifications considered an advantage.

Qualifications

• 4+ years of onsite/desktop IT support or end-user computing support.
• Strong hands-on experience with Windows desktops/laptops, Microsoft 365, applications, and peripherals.
• Experience in IMAC, device deployment, imaging, hardware break-fix, upgrades, and refresh activities.
• Good troubleshooting skills in desktop, laptop, mobile devices, printers, and basic network/connectivity issues.
• Experience working with ITSM tools, incident management, service requests, and SLA-based support.
• Knowledge of Active Directory, endpoint management, patching, and IT asset management.
• Ability to coordinate with L2/L3 support teams, vendors, and technical stakeholders.
• Strong communication, customer-service, documentation, and problem-solving skills.
• ITIL certification or relevant technical certifications would be an advantage.

Responsibilities

• Provide advanced onsite IT support for end-user devices, applications, peripherals, and basic network issues.
• Resolve L1/L2 incidents and service requests within agreed SLA timelines.
• Perform IMAC (Install, Move, Add, Change), device imaging, deployment, upgrades, and refresh activities.
• Troubleshoot complex desktop, laptop, mobile, connectivity, and software issues beyond standard L1 support.
• Act as the first-level escalation point for Grade 6 technicians and provide technical guidance.
• Coordinate with L2/L3 teams, vendors, and other support groups for critical or complex issues.
• Ensure compliance with IT security, asset management, patching, and support policies.
• Maintain accurate ITSM tickets, technical documentation, and asset inventory records.
• Proactively identify recurring issues and contribute to service improvement and enhanced end-user experience.

Skills

Windows desktops/laptops

Microsoft 365

ITSM tools

Active Directory

Troubleshooting

Documentation

Vendor coordination

Customer service

Education

ITIL certification

Tools

ITSM tools

Job description

Exasoft Pte. Ltd. is seeking an experienced onsite IT support specialist in Singapore to handle end-user computing, IMAC activities, and complex troubleshooting.

You will resolve L1/L2 incidents, coordinate with L2/L3 teams and vendors, and ensure adherence to IT security and asset management policies. The role requires strong communication, documentation, and problem-solving skills, with ITIL certifications considered an advantage.