IT Analyst (Tuas/1 Year Contract/Up to $5000)

PERSOL; Singapore; On-site; SGD 39,000 - 61,000; Full time

Job summary

PERSOL Singapore Pte Ltd is seeking an on-site IT Support professional to deliver L1/L2 end-user assistance, resolve incidents quickly, and minimize downtime in site-critical environments.

You will diagnose endpoint, collaboration, and connectivity issues, manage device lifecycles, and execute deployments within defined processes and risk controls. A structured ITIL-driven approach and proactive communication are essential.

Qualifications

• Hands-on IT support experience in operational environments.
• Proven ability to restore service quickly with clear updates.
• Strong ticketing, documentation and follow-through.
• Able to work with end users, site leaders and technical teams.
• Experience with asset records and device lifecycle management.

Responsibilities

• Deliver on-site L1/L2 IT support for end users, devices, and local services.
• Diagnose and resolve endpoint, collaboration, and basic connectivity issues.
• Support device lifecycle management to ensure ready-to-use technology.
• Execute site changes and deployments per defined processes and risk controls.
• Maintain accurate asset records and high-quality ticketing in ITSM tools.

Skills

IT support

Customer service

ITIL discipline

Ticketing

Collaboration

Education

ITIL Certification

Tools

ITSM tools

Job description

What you will do:

• Deliver on-site L1/L2 IT support for end users, devices, and local services, restoring productivity quickly and minimizing operational downtime.

• Diagnose and resolve endpoint, collaboration, and basic connectivity issues to maintain stable day-to-day operations across site-critical environments.

• Support device lifecycle management (build, deploy, maintain, replace) to ensure users have reliable, ready-to-use technology.

• Execute site changes and deployments in line with defined processes, standards, and risk controls.

• Maintain accurate asset records, documentation, and high-quality ticketing in ITSM tools to support control, visibility, and continuous improvement.

Who you are:

• Hands-on IT support professional with proven experience restoring service quickly and effectively in operationally sensitive environments.

• Customer-focused communicator who gives clear updates, builds trust quickly, and works effectively with end users, site leaders, and technical teams.

• Structured troubleshooter capable of diagnosing L1/L2 endpoint, application, and connectivity issues.

• Process-driven operator with strong ITIL discipline and a consistent record of high-quality ticketing, documentation, and follow-through.

• Reliable team player who takes ownership, collaborate well, and proactively builds technical capability across IT domains in a complex site environment.

A plus if possess previous experience in:

• Strong knowledge in IT Support Operation or ITIL certification.

• Strong technical knowledge and skills in systems, infrastructure.

• Multinational experience with effective interpersonal skills for collaborating with teams from diverse cultures and business practices.

PERSOL Singapore Pte Ltd UEN No. 200007268E EA License No. 01C4394 EA Registration No.R22109454 (Malcolm Lee Jun Hao)