IT Helpdesk Pro: On-Site & Remote Support

Telistar Solutions Pte Ltd; Singapore; On-site; SGD 35,000 - 52,000; Full time

Job summary

Telistar Solutions Pte Ltd in Singapore is seeking an IT Helpdesk Technician to provide on-site and remote L1/L2 support for end-user hardware and software, ensuring timely resolution of incidents and meeting SLA targets.

Responsibilities include supporting Windows 10/11, Microsoft 365, Outlook and Teams, CAD/Engineering apps, and standard browsers; log all incidents in the ITSM tool and coordinate with L2 teams. Travel to Paya Lebar and Woodlands may be required.

Qualifications

• Minimum 1–3 years in IT helpdesk or desktop support.
• Strong knowledge of Windows 10/11, Microsoft 365, Outlook and Teams.
• Familiar with LAN/Wi‑Fi/VPN and basic networking concepts.

Responsibilities

• Provide on-site and remote L1/L2 end-user support for hardware and software.
• Support Windows OS, Microsoft 365 apps and CAD/Engineering software.
• Troubleshoot and resolve hardware, software, and connectivity incidents; aim for high FCR.
• Log incidents in the ITSM tool and fulfill service requests; meet SLA targets.
• Coordinate with L2 Network, Security, and Server teams for escalations.

Skills

Windows OS

Microsoft 365

Customer service

VPN/TCP/IP

Troubleshooting

Teamwork

Education

Nitec / Higher Nitec / Diploma in IT

Tools

ManageEngine Service Desk Plus

ManageEngine Endpoint Central

Active Directory

Job description

Telistar Solutions Pte Ltd in Singapore is seeking an IT Helpdesk Technician to provide on-site and remote L1/L2 support for end-user hardware and software, ensuring timely resolution of incidents and meeting SLA targets.

Responsibilities include supporting Windows 10/11, Microsoft 365, Outlook and Teams, CAD/Engineering apps, and standard browsers; log all incidents in the ITSM tool and coordinate with L2 teams. Travel to Paya Lebar and Woodlands may be required.