IT Analyst (Tuas/1 Year Contract/Up to $5000)

PERSOL SINGAPORE PTE. LTD.; Singapore; Presencial; SGD 36.000 - 60.000; Jornada completa

Descripción de la vacante

PERSOL Singapore is seeking an on-site IT Support Specialist to provide L1/L2 support for end users, devices, and local services. You will diagnose endpoint and connectivity issues, support device lifecycles, and implement site changes with defined processes.

The role requires strong ticketing, documentation, and ITSM usage to ensure continuous improvement. The ideal candidate is customer-focused,能 communicates clearly with end users and site leaders, and collaborates effectively with technical

Formación

• Minimum hands-on IT support experience in operational environments.
• Able to diagnose L1/L2 endpoint, application, and connectivity issues.
• Strong ITIL discipline with high-quality ticketing and documentation.

Responsabilidades

• Deliver on-site L1/L2 IT support for end users, devices, and local services, restoring productivity quickly and minimizing downtime.
• Diagnose and resolve endpoint, collaboration, and basic connectivity issues to maintain operations.
• Support device lifecycle management to ensure reliable technology.
• Execute site changes and deployments with defined processes and risk controls.
• Maintain accurate asset records, documentation, and ticketing in ITSM tools for control and continuous improvement.

Conocimientos

IT support

Customer communication

Troubleshooting

ITIL

ITSM tools

Herramientas

ITSM tools

Descripción del empleo

What you will do:

• Deliver on-site L1/L2 IT support for end users, devices, and local services, restoring productivity quickly and minimizing operational downtime.
• Diagnose and resolve endpoint, collaboration, and basic connectivity issues to maintain stable day-to-day operations across site-critical environments.
• Support device lifecycle management (build, deploy, maintain, replace) to ensure users have reliable, ready-to-use technology.
• Execute site changes and deployments in line with defined processes, standards, and risk controls.
• Maintain accurate asset records, documentation, and high-quality ticketing in ITSM tools to support control, visibility, and continuous improvement.

Who you are:

• Hands‑on IT support professional with proven experience restoring service quickly and effectively in operationally sensitive environments.
• Customer-focused communicator who gives clear updates, builds trust quickly, and works effectively with end users, site leaders, and technical teams.
• Structured troubleshooter capable of diagnosing L1/L2 endpoint, application, and connectivity issues.
• Process-driven operator with strong ITIL discipline and a consistent record of high-quality ticketing, documentation, and follow-through.
• Reliable team player who takes ownership, collaborate well, and proactively builds technical capability across IT domains in a complex site environment.

A plus if possess previous experience in:

• Strong knowledge in IT Support Operation or ITIL certification.
• Strong technical knowledge and skills in systems, infrastructure.
• Multinational experience with effective interpersonal skills for collaborating with teams from diverse cultures and business practices.

PERSOL Singapore Pte Ltd - UEN No. 200007268E - EA License No. 01C4394 -EA Registration No.R22109454 (Malcolm Lee Jun Hao)