Onsite IT Support Engineer — Windows & End-User Expert

DXC Technology Inc.; Singapore; Remote; SGD 36,000 - 58,000; Full time

Job summary

DXC Technology Inc. is a global leader in enterprise technology, delivering software, services, and solutions. The role focuses on providing first-class end-user support across Windows OS and Office, ensuring timely resolution and high customer satisfaction.

You will work in a fast-paced environment, coordinating with vendors and maintaining asset documentation. Qualifications include a IT/IS diploma or degree, at least two years in end-user support, and strong Mandarin/English communication.

Qualifications

• Diploma or Degree in IT / IS or equivalent.
• Fluency in Mandarin Chinese and English.
• At least two years’ experience in end user support.
• Strong knowledge of Microsoft Windows OS and MS Office suite.
• Basic IT infrastructure knowledge (networks, VPN, servers).
• Customer-focused with excellent communication and telephony skills.
• Process-oriented and able to work in a fast-moving environment.
• Team player who is self-motivated and proactive.

Responsibilities

• Provide first-class end user support to customers.
• Install, upgrade, and troubleshoot Windows OS and Office applications.
• Perform hardware and peripheral troubleshooting and maintenance.
• Manage asset lifecycle and documentation for IT hardware.
• Coordinate with vendors for external support and repairs.
• Monitor ticket queues and ensure accurate logging and SLAs.

Skills

End user support

Customer service

Multitasking

Team player

Interpersonal skills

Education

IT / IS Diploma or Degree

Tools

Microsoft Windows OS

MS Office

VPN

Job description

DXC Technology Inc. is a global leader in enterprise technology, delivering software, services, and solutions. The role focuses on providing first-class end-user support across Windows OS and Office, ensuring timely resolution and high customer satisfaction.

You will work in a fast-paced environment, coordinating with vendors and maintaining asset documentation. Qualifications include a IT/IS diploma or degree, at least two years in end-user support, and strong Mandarin/English communication.