Onsite Support Engineer

DXC Technology Inc.; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

DXC Technology Inc. is a global leader in enterprise technology, delivering software, services, and solutions. The role focuses on providing first-class end-user support across Windows OS and Office, ensuring timely resolution and high customer satisfaction.

You will work in a fast-paced environment, coordinating with vendors and maintaining asset documentation. Qualifications include a IT/IS diploma or degree, at least two years in end-user support, and strong Mandarin/English communication.

Qualifications

• Diploma or Degree in IT / IS or equivalent.
• Fluency in Mandarin Chinese and English.
• At least two years’ experience in end user support.
• Strong knowledge of Microsoft Windows OS and MS Office suite.
• Basic IT infrastructure knowledge (networks, VPN, servers).
• Customer-focused with excellent communication and telephony skills.
• Process-oriented and able to work in a fast-moving environment.
• Team player who is self-motivated and proactive.

Responsibilities

• Provide first-class end user support to customers.
• Install, upgrade, and troubleshoot Windows OS and Office applications.
• Perform hardware and peripheral troubleshooting and maintenance.
• Manage asset lifecycle and documentation for IT hardware.
• Coordinate with vendors for external support and repairs.
• Monitor ticket queues and ensure accurate logging and SLAs.

Skills

End user support

Customer service

Multitasking

Team player

Interpersonal skills

Education

IT / IS Diploma or Degree

Tools

Microsoft Windows OS

MS Office

VPN

Job description

Job Description: DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.

Responsibilities

• Maintains a first class level of customer service ensuring that all customers are responded to and problems are addressed in a timely, efficient and professional manner.
• Install, upgrade, support and troubleshoot Windows Operating System and application such as Microsoft office, Adobe and any other authorized desktop application (including Lab workstations)
• Perform smart hands and eyes for Infrastructure such as Servers, Storage, Tape Media, Network & Voice, Cabling etc.
• Install, upgrade, support and troubleshoot for printer, computer hardware, and any other authorized peripheral equipment.
• Performs hardware break fix on computers, laptops, printers, and other authorized peripheral equipment.
• Performs general preventative maintenance tasks on computers, laptops, printers, and other authorized peripheral equipment.
• Manage desktop lifecycle programs by tracking hardware through Asset Management from delivery through end of life, builds, application installations, user migration and hardware installations.
• Maintenance of IT assets and keep proper documentation.
• Coordinate with vendors for external support and repair.
• Responsible for actively monitoring ticket queue and all assigned tickets, ensure accurate logging, categorization, prioritization, initial diagnosis, routing, functional escalation, and data integrity of all applicable incidents and requests in ticketing tools.
• Meets established Service Level Agreements (SLAs) guidelines.

Qualifications

• Diploma or Degree in IT / IS discipline or equivalent
• Professional fluency in Mandarin Chinese and English is required
• At least two years’ experience in end user support
• Very good support knowledge in Microsoft Operation System
• Very good support knowledge in MS Windows OS and Office suite of product
• Basic knowledge in IT Infrastructure (Network topologies, VPN, Server etc.) enough to isolate end user problems.
• Customer focus, with exceptionally good customer service, inter-personal and telephony skills sets.
• Process oriented
• Able to perform in fast moving and demanding environment
• Able to multitask
• Team player who is self-motivated, self-disciplined and initiative

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.