24x7 IT Support Engineer (L1) – Singapore

DXC Technology Inc.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

DXC Technology Inc. in Singapore is seeking service‑oriented IT professionals to join our 24x7 helpdesk and onsite support team.

You will handle desktops, laptops, printers, and basic network connectivity, ensuring high availability and a positive end-user experience across multiple sites in Singapore. The role requires a Diploma in IT or related field and 1–2 years of experience in IT Helpdesk/Service Desk.

Qualifications

• Diploma in Information Technology, Computer Studies or related field.
• 1-2 years in IT Helpdesk/Service Desk roles.
• Experience with Windows desktop environments and basic networking.
• Familiarity with ticketing/ITSM tools (ServiceNow or Jira).
• Good communication and customer service skills.

Responsibilities

• Provide 24x7 helpdesk and onsite support for critical environments.
• Log, prioritize, troubleshoot incidents, update tickets.
• Perform initial diagnosis and escalate to L2 teams as needed.
• Respond promptly to service disruptions and maintain SLA.
• Maintain incident records and shift handover documentation.
• Follow security policies and site access requirements.
• Support monitoring and automation opportunities.

Skills

Desktop Support

Windows OS

Customer Service

Communication

ServiceNow

Jira

ITIL

Microsoft 365

Education

Diploma in Information Technology

Tools

ServiceNow

Jira

Power BI

SQL basics

Unix/Linux exposure

Microsoft 365 Admin

Job description

DXC Technology Inc. in Singapore is seeking service‑oriented IT professionals to join our 24x7 helpdesk and onsite support team.

You will handle desktops, laptops, printers, and basic network connectivity, ensuring high availability and a positive end-user experience across multiple sites in Singapore. The role requires a Diploma in IT or related field and 1–2 years of experience in IT Helpdesk/Service Desk.