24x7 L1 Support Engineer

DXC Technology Inc.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

DXC Technology Inc. in Singapore is seeking service‑oriented IT professionals to join our 24x7 helpdesk and onsite support team.

You will handle desktops, laptops, printers, and basic network connectivity, ensuring high availability and a positive end-user experience across multiple sites in Singapore. The role requires a Diploma in IT or related field and 1–2 years of experience in IT Helpdesk/Service Desk.

Qualifications

• Diploma in Information Technology, Computer Studies or related field.
• 1-2 years in IT Helpdesk/Service Desk roles.
• Experience with Windows desktop environments and basic networking.
• Familiarity with ticketing/ITSM tools (ServiceNow or Jira).
• Good communication and customer service skills.

Responsibilities

• Provide 24x7 helpdesk and onsite support for critical environments.
• Log, prioritize, troubleshoot incidents, update tickets.
• Perform initial diagnosis and escalate to L2 teams as needed.
• Respond promptly to service disruptions and maintain SLA.
• Maintain incident records and shift handover documentation.
• Follow security policies and site access requirements.
• Support monitoring and automation opportunities.

Skills

Desktop Support

Windows OS

Customer Service

Communication

ServiceNow

Jira

ITIL

Microsoft 365

Education

Diploma in Information Technology

Tools

ServiceNow

Jira

Power BI

SQL basics

Unix/Linux exposure

Microsoft 365 Admin

Job description

Job Description: DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com. DXC Technology is seeking service-oriented IT professionals to join our support team in Singapore. This role is responsible for providing 24x7 helpdesk and onsite support for critical business and public-facing environments, ensuring high service availability and a positive end-user experience. As part of our operations model, support engineers may be deployed across multiple sites in Singapore and assigned based on their skills, capabilities, security clearance eligibility, and operational requirements.

Key Responsibilities

• Provide first-level technical support for desktops, laptops, peripherals, printers, standard applications, and network connectivity issues.
• Log, prioritize, troubleshoot, and resolve incidents and service requests within agreed SLA targets.
• Perform initial diagnosis, collect diagnostic information, and elevate complex issues to L2 support teams, infrastructure teams, application teams, or external vendors as required.
• Respond promptly to service disruptions, outages, and performance degradation incidents.
• Maintain accurate incident records, ticket updates, daily reports, and shift handover documentation.
• Follow established operational procedures, security policies, and site-access requirements.
• Support system monitoring, trend analysis, service improvement initiatives, and automation opportunities.
• Coordinate effectively with internal support teams, customers, and third-party vendors to ensure timely issue resolution.
• Deliver professional and customer-focused support in a mission-critical operational environment.
• Participate in a 24x7 support roster, including shift work, weekends, and public holidays.

Required Experience & Qualifications

• Diploma in Information Technology, Computer Studies, Computer Engineering, or a related discipline.
• 1-2 years of experience in IT Helpdesk, Desktop Support, Service Desk, or Technical Support roles.
• Hands-on experience supporting Microsoft Windows environments, end-user devices, peripherals, and basic network connectivity.
• Familiarity with ticketing and IT service management tools such as ServiceNow or Jira.
• Basic troubleshooting skills across hardware, software, operating systems, and network issues.
• Working knowledge of SQL; Unix/Linux exposure is advantageous.
• Good communication, interpersonal, and customer service skills.
• Ability to work independently and effectively in a fast-paced operational environment.
• Eligible to obtain and maintain the required security clearance and site access permissions.

Preferred Skills

• Understanding of ITIL and IT Service Management (ITSM) processes.
• Experience supporting mission-critical or high-availability environments.
• Knowledge of Microsoft 365 administration and support.
• Experience with reporting tools such as Microsoft Excel or Power BI.
• Exposure to scripting, automation, monitoring tools, or service improvement initiatives.

Deployment & Operational Requirements

• Support engineers may be deployed across different operational sites within Singapore.
• Site assignments are determined based on business requirements, individual capabilities, skillsets, and operational needs.
• Staff may be reassigned or rotated between sites as required.
• Role is not permanently attached to a specific location.
• Must be willing to work 12-hour rotating shifts, including nights, weekends, and public holidays.
• Due to client-related security requirements, candidates must be eligible to obtain and maintain the necessary security clearance and site access approvals required for the role.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com. DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed.