Onsite IT Support Engineer - Desktop & Copier Systems

Adventus; Singapore; On-site; SGD 35,712 - 58,032; Full time

Job summary

Adventus is an ICT Solutions and Services Provider delivering transformation for clients worldwide. The role focuses on hands-on desktop and printing support with 1st and 2nd line resolution, addressing issues across Windows OS, MS Office, networking, email and copier devices.

The successful candidate will be stationed at a client site for long periods, requires Mandarin basics, strong customer service, and teamwork to ensure seamless service delivery.

Qualifications

• Diploma/NITEC in Computing or similar required.
• Comfortable to be stationed at a client site for extended periods.
• Knowledge of Mandarin dialects is essential for interacting with the Chinese client.
• Good knowledge of software applications, preferably with networking proficiency.
• Positive attitude and strong customer service mindset.
• Independent worker and ability to collaborate in a team.

Responsibilities

• Perform desktop, printing and related support.
• Provide 1st/2nd level support and resolve technical issues with desktops and hardware.
• Troubleshoot endpoints including laptops, printers, and Outlook configurations.
• Manage Windows OS versions, Office applications, network connectivity and printer mapping.
• Install, repair and provide preventive maintenance on client copiers.
• On-site troubleshooting for copiers hardware and software solutions.
• Service Servers, Windows PCs, MacBooks and iPads as required.
• Distribute paper to copiers and perform ad hoc duties as assigned.

Skills

Customer service

Networking proficiency

Teamwork

Onsite work

Mandarin basics

Education

Diploma/NITEC in Computing

Job description

Adventus is an ICT Solutions and Services Provider delivering transformation for clients worldwide. The role focuses on hands-on desktop and printing support with 1st and 2nd line resolution, addressing issues across Windows OS, MS Office, networking, email and copier devices.

The successful candidate will be stationed at a client site for long periods, requires Mandarin basics, strong customer service, and teamwork to ensure seamless service delivery.