Onsite IT Service Desk | Fast-Paced Support Pro

Tap Growth ai; Singapore; On-site; SGD 40,000 - 54,000; Full time

Job summary

Tap Growth ai in Singapore is seeking an IT Service Desk professional to be the first point of contact for technical support, with at least 1 year of hands-on experience.

You will troubleshoot hardware, software, and network issues, log and track tickets, and communicate clearly with end users. This office-based role emphasizes customer service and timely resolutions.

Join a team that values proactive problem-solving and knowledge sharing to maintain smooth IT operations.

Qualifications

• 1 year of IT support or related field.
• Strong communication and interpersonal skills.
• Familiarity with Windows OS, MS Office, and common IT tools.
• Ability to prioritize tasks in a fast-paced environment.
• Customer-focused mindset with problem-solving abilities.

Responsibilities

• Provide first-level technical support for hardware, software, and network issues.
• Log, track, and resolve service requests using ticketing systems.
• Respond promptly to user queries via phone, email, or in person.
• Escalate complex issues to relevant teams when necessary.
• Assist with troubleshooting and system maintenance tasks.
• Document solutions and update knowledge base articles.

Skills

Communication skills

Interpersonal skills

Tools

Windows OS

MS Office Suite

Ticketing systems

Job description

Tap Growth ai in Singapore is seeking an IT Service Desk professional to be the first point of contact for technical support, with at least 1 year of hands-on experience.

You will troubleshoot hardware, software, and network issues, log and track tickets, and communicate clearly with end users. This office-based role emphasizes customer service and timely resolutions.

Join a team that values proactive problem-solving and knowledge sharing to maintain smooth IT operations.