IT Service Desk Specialist - Fast-Paced User Support

RAPSYS TECHNOLOGIES PTE LTD; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

RAPSYS TECHNOLOGIES PTE LTD in Singapore seeks a proactive IT Service Desk professional to support staff with hardware, software, and network issues.

You will handle incidents, document solutions, contribute to the knowledge base, and assist with onboarding/offboarding. The role emphasizes strong communication, problem-solving, and the ability to work independently in a fast-paced environment.

Qualifications

• Minimum 1 year of IT support experience.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Familiarity with Windows/Mac operating systems and common office applications.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Provide first-level technical support for hardware, software, and network issues.
• Troubleshoot and resolve IT incidents efficiently.
• Respond promptly to user requests via phone, email, or ticketing system.
• Document solutions and update knowledge base articles.
• Escalate complex issues to higher-level support when necessary.
• Assist with onboarding/offboarding of employees including account setup.

Skills

Problem-solving

Communication

Independent worker

Customer service

Attention to detail

Tools

Windows OS

Mac OS

Office applications

Job description

RAPSYS TECHNOLOGIES PTE LTD in Singapore seeks a proactive IT Service Desk professional to support staff with hardware, software, and network issues.

You will handle incidents, document solutions, contribute to the knowledge base, and assist with onboarding/offboarding. The role emphasizes strong communication, problem-solving, and the ability to work independently in a fast-paced environment.