On-Site Service Desk Engineer - Singapore

Tap Growth ai; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Tap Growth ai in Singapore is hiring a Service Desk Engineer to provide first-line IT support for hardware, software, and networking issues, helping keep client operations running smoothly. You will troubleshoot incidents, respond to requests via phone, email or ticketing systems, assist users with setup and maintenance, and document solutions in the knowledge base.

The ideal candidate has at least 1 year of IT support experience, strong problem-solving, excellent communication, and the ability

Qualifications

• Minimum 1 year of IT support experience.
• Strong problem-solving and attention to detail.
• Excellent communication and interpersonal abilities.
• Familiarity with Windows/Mac OS environments.
• Ability to work independently in a fast-paced office setting.

Responsibilities

• Provide first-level technical support for hardware, software, and network issues.
• Troubleshoot incidents and elevate complex problems as needed.
• Respond promptly to service requests via phone, email, or ticketing systems.
• Assist users with setup, configuration, and maintenance of IT equipment.
• Document solutions and update knowledge base articles.
• Collaborate with other IT teams to resolve issues efficiently.
• Ensure security protocols are followed during support activities.

Skills

IT support

Customer service

Troubleshooting

Communication

Windows/Mac

Tools

Ticketing systems

Job description

Tap Growth ai in Singapore is hiring a Service Desk Engineer to provide first-line IT support for hardware, software, and networking issues, helping keep client operations running smoothly. You will troubleshoot incidents, respond to requests via phone, email or ticketing systems, assist users with setup and maintenance, and document solutions in the knowledge base.

The ideal candidate has at least 1 year of IT support experience, strong problem-solving, excellent communication, and the ability