Service Desk Analyst: Fast IT Support in Singapore

Tap Growth ai; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

Tap Growth ai is seeking a Servicedesk Analyst in Singapore to deliver first-level IT support and ensure smooth operations. You will assist end users, troubleshoot hardware, software, and network issues, and respond to requests via phone, email, or ticketing system.

This role requires a customer-focused mindset and strong communication skills. Ideal candidates have at least 1 year of IT support or servicedesk experience, familiarity with Windows OS, and the ability to thrive in a fast-paced

Qualifications

• Minimum 1 year of experience in IT support or servicedesk roles.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Familiarity with Windows OS and common office applications.

Responsibilities

• Provide first-level technical support to end users.
• Troubleshoot hardware, software, and network issues.
• Respond promptly to service requests via phone, email, or ticketing system.
• Document incidents and solutions accurately.
• Escalate complex problems to relevant teams.
• Ensure high levels of customer satisfaction.

Skills

IT support experience

Problem-solving

Communication skills

Windows OS

Team player

Job description

Tap Growth ai is seeking a Servicedesk Analyst in Singapore to deliver first-level IT support and ensure smooth operations. You will assist end users, troubleshoot hardware, software, and network issues, and respond to requests via phone, email, or ticketing system.

This role requires a customer-focused mindset and strong communication skills. Ideal candidates have at least 1 year of IT support or servicedesk experience, familiarity with Windows OS, and the ability to thrive in a fast-paced