IT Service Desk Specialist — Fast-Paced Tech Support

Rapsys Technologies Pte Ltd.

Singapore

On-site

SGD 27,000 - 40,000

Full time

2 days ago

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Job summary

Rapsys Technologies Pte Ltd is seeking an IT Service Desk professional to support staff in Singapore. You will provide frontline technical assistance, help resolve incidents, and ensure smooth user experience in a dynamic environment.

Work from Office in Singapore with a focus on customer service, effective communication, and timely problem solving. A minimum of 1 year IT support experience and familiarity with Windows/Mac operating systems are required.

Qualifications

1+ year of IT support experience.
Strong problem-solving skills and attention to detail.
Excellent communication and interpersonal abilities.
Familiarity with Windows/Mac operating systems and common office applications.

Responsibilities

Provide first-level technical support for hardware, software, and network issues.
Troubleshoot and resolve IT incidents efficiently.
Respond promptly to user requests via phone, email, or ticketing system.
Document solutions and update knowledge base articles.
Escalate complex issues to higher-level support when necessary.
Assist with onboarding/offboarding of employees including account setup.