Service Desk Engineer - Proactive IT Support

Tap Growth ai; Singapore; On-site; SGD 31,000 - 51,000; Full time

Job summary

Tap Growth ai in Singapore is seeking a proactive Service Desk Engineer to deliver first-line IT support and resolve technical issues efficiently. The role requires strong troubleshooting skills and a customer-focused approach, with duties spanning hardware, software, and network support in a fast-paced environment.

You will document issues, provide clear user guidance, and collaborate with IT teams to escalate complex problems while ensuring timely ticket resolution in line with SLAs.

Qualifications

• Experience in IT support or helpdesk environments.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Familiarity with Windows/Mac OS, Microsoft Office Suite, and networking basics.

Responsibilities

• Provide first-line technical support for hardware, software, and network issues.
• Troubleshoot and resolve incidents promptly via phone, email, or in person.
• Document issues and solutions accurately in the ticketing system.
• Collaborate with other IT teams to elevate complex problems.
• Guide users through step-by-step solutions and best practices.
• Ensure timely resolution of tickets to meet service level agreements.

Skills

IT support

Troubleshooting

Customer service

Communication

Networking basics

Tools

Windows

Mac OS

Office 365

Ticketing system

Job description

Tap Growth ai in Singapore is seeking a proactive Service Desk Engineer to deliver first-line IT support and resolve technical issues efficiently. The role requires strong troubleshooting skills and a customer-focused approach, with duties spanning hardware, software, and network support in a fast-paced environment.

You will document issues, provide clear user guidance, and collaborate with IT teams to escalate complex problems while ensuring timely ticket resolution in line with SLAs.