IT Service Desk Pro: Fast, Friendly Tech Support

RAPSYS TECHNOLOGIES PTE LTD; Singapore; On-site; SGD 40,000 - 52,000; Full time

Job summary

RAPSYS TECHNOLOGIES PTE LTD is seeking an IT Service Desk professional to be the first line of support for our organization in Singapore. You will handle hardware, software, and network issues, log requests, and provide timely responses to end users.

Join a fast-paced team where you’ll escalate complex problems, assist with troubleshooting, and help maintain knowledge base articles. The role requires at least 1 year of IT support experience and strong communication skills.

Qualifications

• Minimum 1 year of experience in IT support or related field.
• Strong communication and interpersonal skills.
• Familiarity with Windows OS, MS Office Suite, and common IT tools.
• Ability to prioritize tasks in a fast-paced environment.
• Customer-focused mindset with problem-solving abilities.

Responsibilities

• Provide first-level technical support for hardware, software, and network issues.
• Log, track, and resolve service requests using ticketing systems.
• Respond promptly to user queries via phone, email, or in person.
• Escalate complex issues to relevant teams when necessary.
• Assist with troubleshooting and system maintenance tasks.
• Document solutions and update knowledge base articles.

Skills

Windows OS

MS Office

Communication

Interpersonal skills

Prioritization

Problem solving

Customer focus

Tools

Ticketing systems

Job description

RAPSYS TECHNOLOGIES PTE LTD is seeking an IT Service Desk professional to be the first line of support for our organization in Singapore. You will handle hardware, software, and network issues, log requests, and provide timely responses to end users.

Join a fast-paced team where you’ll escalate complex problems, assist with troubleshooting, and help maintain knowledge base articles. The role requires at least 1 year of IT support experience and strong communication skills.