Onsite IT Field Technician I - End-User & AV Support

Astreya; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Astreya is seeking an onsite Field Services Technician to deliver end-user support, hardware deployment, and AV/VC system maintenance at client locations in Singapore. You will manage tickets, image devices, and maintain asset records, while upholding service standards.

The role requires strong communication, problem-solving, and the ability to work independently at single-site assignments. Onsite presence is mandatory with potential local travel as needed.

Qualifications

• End-user support experience required, desktop/laptop peripherals, mobile devices.
• Troubleshoot hardware/software issues and deliver quality service on time.
• Familiar with ITSM ticketing, ticket lifecycle, and SLA adherence.
• Able to image/deploy devices and manage asset lifecycle.
• Knowledge of AV/VC systems and conference room tech.
• Follow SOPs and document resolutions and changes clearly.
• Strong communication and professional client interaction.

Responsibilities

• Provide onsite and remote end-user support for desktops, laptops, peripherals, and mobile devices.
• Manage tickets in ITSM tools, prioritize urgency, escalate as needed.
• Assist with workstation imaging, device deployment, recovery, and e-waste processes.
• Maintain inventory and asset records, participate in audits, support shipping/receiving.
• Set up and troubleshoot AV/conference room equipment for meetings and events.
• Follow SOPs and document resolutions, escalations, and asset updates.
• Represent Astreya with professionalism and clear communication.

Skills

Customer service

On-site support

Troubleshooting

Windows/macOS

Communication

Ticketing

ITSM familiarity

Education

High School Diploma

Associate’s degree in IT

CompTIA A+

Google IT Support Certificate

ITIL Foundation

AVIXA CTS

JAMF / ACSP / MDM tools

Tools

ServiceNow

Jira

SCCM

JAMF

MDM tools

Job description

Astreya is seeking an onsite Field Services Technician to deliver end-user support, hardware deployment, and AV/VC system maintenance at client locations in Singapore. You will manage tickets, image devices, and maintain asset records, while upholding service standards.

The role requires strong communication, problem-solving, and the ability to work independently at single-site assignments. Onsite presence is mandatory with potential local travel as needed.