Onsite Application L1 Support Engineer — Singapore

Tap Growth ai; Singapore; On-site; SGD 36,000 - 51,000; Full time

Job summary

Tap Growth ai in Singapore is hiring an Application L1 Support Engineer to provide first-line technical support for our business-critical apps. You will monitor queues, triage incidents, and collaborate with L2 teams to resolve issues quickly.

The role demands strong communication, a proactive mindset, and familiarity with ITSM tools. You will help maintain runbooks and knowledge base articles to improve support quality.

Qualifications

• IT Helpdesk / Application Support / L1 or L2 Operations experience.
• Familiarity with Salesforce CRM / Marketing Cloud.
• Experience with ITSM tools such as ServiceNow or Jira.
• Strong communication and stakeholder management skills.

Responsibilities

• Monitor and manage support mailboxes and user requests.
• Log, track and manage support tickets to ensure SLA compliance.
• Triage incidents and elevate complex issues to the L2/AMS team.
• Coordinate with technical teams to ensure timely issue resolution.
• Communicate with end users on issue status and resolution timelines.
• Maintain support documentation, runbooks and knowledge base articles.
• Support recurring governance and compliance activities.

Skills

IT Helpdesk

Application Support

L1/L2 Operations

Communication

Stakeholder Management

Tools

Salesforce CRM

Marketing Cloud

Workato

UiPath

Workday (Cumulus)

Tableau

Slack

ServiceNow

Jira

Job description

Tap Growth ai in Singapore is hiring an Application L1 Support Engineer to provide first-line technical support for our business-critical apps. You will monitor queues, triage incidents, and collaborate with L2 teams to resolve issues quickly.

The role demands strong communication, a proactive mindset, and familiarity with ITSM tools. You will help maintain runbooks and knowledge base articles to improve support quality.