Application L1 Support Engineer — Fast-Paced IT Helpdesk

Rapsys Technologies Pte Ltd.; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

Rapsys Technologies Pte Ltd. in Singapore is seeking an Application L1 Support Engineer to provide first‑level technical support for business‑critical applications.

You will monitor queues, triage incidents, and collaborate with L2/AMS teams to ensure timely resolutions, while keeping end users informed. The role is based in Singapore with work from office. Strong communication and ITSM familiarity are important.

Qualifications

• Experience in IT Helpdesk or Application Support.
• Incident and ticket management experience.
• Familiarity with ITSM tools like ServiceNow or Jira.
• Strong communication and stakeholder management.

Responsibilities

• Monitor and manage support mailboxes and user requests.
• Log, track and manage support tickets to ensure SLA compliance.
• Triage incidents and elevate complex issues to the L2/AMS team.
• Coordinate with technical teams to ensure timely issue resolution.
• Communicate with end users on issue status and resolution timelines.
• Maintain support documentation, runbooks and knowledge base articles.
• Support recurring governance and compliance activities.

Skills

IT Helpdesk

Application Support

L1/L2 Operations

Tools

Salesforce CRM

Marketing Cloud

Workato

UiPath

Workday (Cumulus)

Tableau

Slack

ServiceNow

Jira

Job description

Rapsys Technologies Pte Ltd. in Singapore is seeking an Application L1 Support Engineer to provide first‑level technical support for business‑critical applications.

You will monitor queues, triage incidents, and collaborate with L2/AMS teams to ensure timely resolutions, while keeping end users informed. The role is based in Singapore with work from office. Strong communication and ITSM familiarity are important.