On-Site Field Service Engineer: Install, Diagnose & Support

Axcelis Technologies, Pte. Ltd. (Singapore); Singapore; On-site; SGD 62,000 - 93,000; Full time

Job summary

Axcelis Technologies, a global leader in semiconductor manufacturing equipment, seeks a proactive field service professional in Singapore to install, diagnose, troubleshoot, and service complex systems on-site. This role requires strong technical aptitude and a customer‑driven approach to ensure optimal system performance.

You will train customers in operation and maintenance, serve as a liaison on administrative and technical matters for projects, and collaborate with sales and engineering to

Qualifications

• Bachelor’s degree with 2–4 years of professional experience.
• Experience in on-site installation, diagnosing, troubleshooting, and service of complex equipment.

Responsibilities

• Provide on-site customer support, diagnosing, troubleshooting, servicing, and repairing complex equipment.
• Instruct customers on operation and maintenance of systems.
• Serve as liaison with customers on administrative and technical matters for projects.
• Assess customer needs and clarify whether resolution lies with sales, support, or engineers.
• May cover broader field support beyond hardware, software, PCs, and networking.

Skills

Customer support

Field service

On-site installation

Troubleshooting

Education

Bachelor's degree

Job description

Axcelis Technologies, a global leader in semiconductor manufacturing equipment, seeks a proactive field service professional in Singapore to install, diagnose, troubleshoot, and service complex systems on-site. This role requires strong technical aptitude and a customer‑driven approach to ensure optimal system performance.

You will train customers in operation and maintenance, serve as a liaison on administrative and technical matters for projects, and collaborate with sales and engineering to