Field Service Engineer

Axcelis Technologies, Pte. Ltd. (Singapore); Singapore; On-site; SGD 62,000 - 93,000; Full time

Job summary

Axcelis Technologies, a global leader in semiconductor manufacturing equipment, seeks a proactive field service professional in Singapore to install, diagnose, troubleshoot, and service complex systems on-site. This role requires strong technical aptitude and a customer‑driven approach to ensure optimal system performance.

You will train customers in operation and maintenance, serve as a liaison on administrative and technical matters for projects, and collaborate with sales and engineering to

Qualifications

• Bachelor’s degree with 2–4 years of professional experience.
• Experience in on-site installation, diagnosing, troubleshooting, and service of complex equipment.

Responsibilities

• Provide on-site customer support, diagnosing, troubleshooting, servicing, and repairing complex equipment.
• Instruct customers on operation and maintenance of systems.
• Serve as liaison with customers on administrative and technical matters for projects.
• Assess customer needs and clarify whether resolution lies with sales, support, or engineers.
• May cover broader field support beyond hardware, software, PCs, and networking.

Skills

Customer support

Field service

On-site installation

Troubleshooting

Education

Bachelor's degree

Job description

JOB DESCRIPTION

Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers' needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. This job provides customer support.

Education/Experience

Typically requires a Bachelor's degree with 2-4 years of professional experience.

EQUAL OPPORTUNITY STATEMENT

It is the policy of Axcelis to provide equal opportunity in all areas of employment for all persons free from discrimination based on race, sex, religion, age, color, national origin, disability status, medical condition (including pregnancy), veteran status, sexual orientation, marital status, or any other characteristic protected by federal, state or local law. Axcelis will provide reasonable accommodation necessary to enable a disabled candidate or employee to perform the essential functions of the position, unless the accommodation would create an undue hardship for the Company.

U.S. BASE SALARY RANGE

U.S. BASE SALARY RANGE S$62,079.84 - S$93,119.76 This base salary range reflects the typical compensation for this role across U.S. locations. Our salary ranges are determined by role and level; individual pay is determined based on multiple factors, including job-related skills, experience, relevant education or training, work location, and internal equity. The range provides the opportunity for growth and progression as you develop within the role. Base pay is one part of our U.S. total compensation package which includes eligibility in the Axcelis Team Incentive bonus plan, and comprehensive benefits package (for regular employees working 20+ hours a week).

Want to discover just how far your intellectual curiosity can take you? You’re in the right place.

For more than four decades, Axcelis Technologies has been at the forefront of innovation in semiconductor manufacturing technology. Chipmakers around the globe rely on our tools and process expertise to deliver the semiconductors that power modern life - from smartphones and computers to cameras and cars. Our influence is global, with over 30 locations, an installed base of thousands worldwide and a customer list that includes the world’s largest semiconductor manufacturers.

Ready to unleash your full potential? Discover just how far you can go, at Axcelis.