On-Site Cloud Infrastructure Engineer

Arcfra Pte. Ltd.; Singapore; On-site; SGD 67,000 - 100,000; Full time

Job summary

Arcfra Pte. Ltd. in Singapore is seeking a Resident Engineer to provide on-site operational support for our enterprise cloud and hyperconverged platform.

You will work closely with customer IT teams and Arcfra technical teams to ensure stable day-to-day operations and timely escalation of complex issues. The role requires hands-on troubleshooting, routine service delivery, and adherence to SOPs and security requirements.

Qualifications

• Diploma or degree in CS/IT/Networking or related field.
• 3+ years IT operations, systems administration, data centre support, NOC operations, or technical support.
• On-site experience with enterprise customers, shift-based environments is advantageous.

Responsibilities

• Provide on-site day-to-day operational support for ArcfraEnterprise Cloud Platform (AECP) environments.
• Perform scheduled health checks, preventive maintenance, platform monitoring, and operational reporting.
• Monitor alerts, events, capacity utilization, VM status, storage health, and network connectivity.
• Handle standard operational tasks, including VM lifecycle activities, basic configuration changes, access-related requests, and routine maintenance.
• Perform initial diagnosis for incidents involving compute, virtualization, storage, network, or system services.
• Collect logs, alerts, configuration details, timestamps, and environmental information for incident analysis and escalation.
• Escalate complex or high-severity issues to Customer Support, Professional Services, Engineering, or relevant third parties in a timely manner.
• Follow established SOPs, change-management processes, incident-management processes, and customer-site security requirements.
• Maintain accurate incident tickets, shift handovers, health-check reports, change records, and issue-tracking updates.
• Support scheduled maintenance windows, standby support, and incident-response activities when required.

Skills

Linux administration

Virtualization concepts

TCP/IP networking

Operational troubleshooting

Runbooks & SOPs

Customer communication

Education

Diploma or Degree in CS/IT/Networking

Tools

Ping

Traceroute

Nslookup

Curl

iostat

Job description

Arcfra Pte. Ltd. in Singapore is seeking a Resident Engineer to provide on-site operational support for our enterprise cloud and hyperconverged platform.

You will work closely with customer IT teams and Arcfra technical teams to ensure stable day-to-day operations and timely escalation of complex issues. The role requires hands-on troubleshooting, routine service delivery, and adherence to SOPs and security requirements.